FAQs
Whether you are a DKV customer or you are looking for health, dental, funeral or any other type of insurance, here we present you with the most frequently asked questions and queries when it comes to taking out insurance, the cover and the services included in your policy, as well as the online procedures you can carry out.
Medical directory insurance policies
What is a health insurance policy without copayments? What are pre-existing conditions? What does travel assistance cover? We answer these and other questions about health insurance, with a clear and simple language.
Reimbursement health insurance
What are the reimbursement limits in reimbursement insurance? How do I apply for reimbursement in your insurance? Where can I check the status of the reimbursement of expenses? We answer these and other questions that you may have about health insurance with reimbursement of expenses.
Dental insurance
If you have any questions about how dental insurance works, what services it covers, when you can start using it or where you can find the dental centres that you can visit, see this section.