Consultation type

• NEW! Quick and simple request for authorisations through WhatsApp

• Request for PCR test prescribed by a DKV doctor to detect COVID-19

• We help you carry out your procedures in the DKV Customer Area and DKV Famedic (For Famedic products), and we advise you on the use of DKV Apps (Quiero cuidarme Más, DKV Reimbursement App, Famedic Digital Card)

• We resolve your most frequent queries and procedures (queries about the medical directory, insurance cover and much more).

With total security

At DKV we will never ask you for your health information via WhatsApp, as health information is protected by the General Data Protection Regulation. For the same reason, we will never ask you to send us voice messages.