We help you with your procedures through WhatsApp
Your administrative procedures, in the simplest possible way
-
Changes to your policy
-
Information about cover
-
Medical directory queries
Consultation type
-
We handle your most frequent queries and procedures (queries about the medical directory, insurance cover and much more).
-
We help you carry out your procedures in the DKV Customer Area and DKV Famedic (for Famedic products), and we advise you on the use of DKV Apps (Quiero cuidarme Más and Activa DKV app)
Maintaining privacy and confidentiality
-
At DKV we will never ask you for your health information via WhatsApp, as health information is protected by the General Data Protection Regulation.
-
For the same reason, we will never ask you to send us voice messages.
Contact us by WhatsApp anytime and anywhere
Add the WhatsApp Customer Service number +3460160602 to your WhatsApp contacts
Chat with us on WhatsApp, select your query or request, and we will answer all your questions.
Customer service opening hours are Monday to Friday from 9:00 am to 9:00 pm, except bank holidays).