Procedures via Whatsapp


We help you with your procedures through WhatsApp

PCR, authorisations and other procedures in the simplest possible way.




Consultation type

  • NEW! Quick and simple request for authorisations through WhatsApp

  • Request for PCR test prescribed by a DKV doctor to detect COVID-19

  • We help you carry out your procedures in the DKV Customer Area and DKV Famedic (For Famedic products), and we advise you on the use of DKV Apps (Quiero cuidarme Más and Activa DKV app)

  • We resolve your most frequent queries and procedures (queries about the medical directory, insurance cover and much more).

With total security

At DKV we will never ask you for your health information via WhatsApp, as health information is protected by the General Data Protection Regulation. For the same reason, we will never ask you to send us voice messages.


Add the WhatsApp Customer Service number +3460160602 to your WhatsApp contacts

Video consultation and chat with specialists

Chat with our Digital Support team, shall we help you? Write your full name and National ID number or NIE and tell us what procedures you wish to carry out.

Avoid waiting lists

The WhatsApp Customer Service is available from 9:00 am to 9:00 pm, from Monday to Friday.

You are a DKV customer

Please call us on:

900 810 072

Exclusive mutual society members

Please call us on:

900 810 073

You aren't a DKV customer