DKV will stop providing healthcare services to MUFACE mutual society members from 1 June 2025.
For more information, visit the mutual society's website:

To facilitate the process, we recommend you visit the Muface page.
We will continue to provide healthcare services until 31 May 2025.
We have created a protocol in the event of ongoing medical processes while the change takes place.
Further information
You can get the medical records you have in QC+ by writing to us at the following address.
Find answers to all your questions
When does the change of companies take effect?
The change will enter into force on 1 June.
When you make the change to another company, you will receive your new card at your home address within 7 calendar days. If necessary, you can request a provisional health card from your new company.
If you choose the Public Health System of your autonomous community, you will need to go to the nearest health centre to request your health card.
Until when will my insurance be in effect?
Your healthcare services with us will be in force until 31 May.
If you have any ongoing medical process after this date, please consult this link where you will find the relevant information.
What happens if I have an ongoing medical process before the change of company?
If you have any type of medical service or ongoing medical process (cancer treatment, hospitalisation, dialysis, etc.) we will accompany you during the process of changing your insurance company.
To do this, we need you to fill out the form you will find here.
A healthcare team will assess your case and contact you within 15 working days. Please enter your phone number or that of a family member.
What will happen to my family's policies, if I took them out with DKV? And if I have a supplementary policy with DKV?
If your family members are insured with DKV on a private basis, don't worry!. These policies will continue to be in effect.
If you have taken out supplementary health insurance for your condition as a beneficiary affiliated with DKV through your mutual society, you will have received a communication at your home informing you about this matter.
How do I get my medical records from QC+?
You can download the medical records you have saved in QC+ by going into your health folder. They will be available until the last day we provide service to you. Don't wait until the last day to download them! We'll explain how to do it step by step here.
If you have been a patient at our Espacios de Salud in Spain, you can go to them and request a copy of your medical records. If you have been a patient with any of the other centres or professionals, you will have to contact each of them to get a copy of your medical records.
If you are unable to download the medical records you had saved in QC+, you can request it from us by writing to arco@dkvservicios.es.
How long will my electronic prescriptions be good for?
Mutual society members that trust in DKV
Years taking care of the health of mutual society members
Medical professionals and centres available
Our customers' recommendation rate
Protect your health with the prestige of a large company and enjoy a quality service
All the details about DKV Mutual Society Members
Cover and services
Enjoy the benefits of private health with a comprehensive medical directory and the best healthcare.
You choose the doctor or clinic you want to go to from among 51,000 professionals and 1,000 affiliated centres all over Spain. Avoid waiting lists by seeing the specialist you choose without long procedures. As well as the cover provided by the Muface agreement, with DKV you will enjoy additional health services.
Health services
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Video consultation and chat with a doctor
You will be able to contact a doctor by phone, video call or chat. You can enjoy virtual consultations with medical specialists, as well as chat with your health coach to improve your lifestyle. From the app, you will also be able to store your health documents (reports or tests) and use them in virtual consultations, as well as hold sessions with a psychologist.
Download the app -
Digital midwife
Accompaniment service through a chat during pregnancy and postpartum to resolve any queries about the mother's physical and emotional health, as well as about breastfeeding and the baby's first care via the Quiero cuidarme Más app.
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Medical helplines
A 24h medical helpline, and a 24h paediatric helpline to take care of your children's health at any time. The widest range of specialist helplines on the market: medical line for pregnancy, nutrition and childhood obesity, among others.
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Preventive care programmes
Sign up to our free prevention programmes, and we'll help you improve your overall health. Such as the Cervical cancer early diagnosis plan for women aged between 25 and 65, the colorectal cancer early diagnosis plan.
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DKV Club de Salud y Bienestar discounts
You will be provided access to your catalogue of health and wellness services at lower-than-market prices.
Contact us
We'll resolve your queries
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For authorisations mutualistas@dkvseguros.es
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For questions about your insurance as a DKV mutual society member
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Medical emergencies 900 300 799