DKV will stop providing healthcare services to MUFACE mutual society members from 1 June 2025.

 

For more information, visit the mutual society's website:

 

DKV will stop providing healthcare services to Muface mutual society members.
 

We have always campaigned for public-private collaboration, and over the past 50 years, we have supported the mutual society model even above our own interests.

As a socially responsible company, DKV has always placed the insured person's interest at the centre of its decisions. However, in the current circumstances, we believe that we cannot continue to offer the level of quality of care that mutual society members deserve.
 

But don't worry, we'll guide you and clear up any doubts you may have during the process of changing company, especially in the case of members with ongoing medical processes, to facilitate this transition.

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How do I change companies?

To facilitate the process, we recommend you visit the Muface page.

Further information

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How long will my insurance be in effect?

We will continue to provide healthcare services until 31 May 2025.

Further information

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Do you have any ongoing medical processes?

We have created a protocol in the event of ongoing medical processes while the change takes place.
Further information

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How can I get my medical records from QC+?

You can download the information from your health folder at the following link.

Further information

Find answers to all your questions

We will work with you and answer any questions you may have during the process of change of company, especially in the case of insured persons who have ongoing medical processes, to facilitate the transition.

How do I change companies before DKV stops providing services?

DKV will stop being part of the agreement. You will have to request the change:  

To facilitate the process, we recommend you visit the following link for MUFACE. 
 

Here you will find all the options available to make the change as well as answers to any questions you may have. Please fill out, through the Website ofMUFACE, the application form to change company.


If you prefer to do so in person, you can visit your branch prior appointment. 

Once you have done this, the mutual society will notify the changes to the companies concerned, or the Public Health System. You can check your new affiliation by logging into the mutual society's e-Office to see the status of your application.
 

Remember that you don't have to ask for a change for your beneficiaries. They will be assigned to the new company you have chosen at the same time as you. You will not have to carry out any further procedures.
  

However, as we mentioned earlier, if you would like more information, please visit the website of your mutual society, or contact them directly.  

And if you still have questions, DKV will always be by your side! You can call us at 900 810 073.
 

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Very important:  

The change cannot be reversed. We advise you to carefully check the medical directory of doctors and hospitals in the new company you have chosen to make sure that it meets your healthcare needs before making the change request. 

You can view the medical directories of the companies participating in the agreement on the website of each company.

When is the deadline for changing companies?

The period for requesting the change of company will be open from 1 May. And you will have until the 31st to request it.

 

For further information, go to the following link for MUFACE. 

 

When does the change come into effect?

The change will enter into force on 1 June.

 

When you make the change to another company, you will receive your new card at your home address within 7 calendar days. If necessary, you can request a provisional health card from your new company.

 

If you choose the Public Health System of your autonomous community, you will need to go to the nearest health centre to request your health card.

 

Until when will my insurance be in effect?

Your healthcare services with us will be in force until 31 May.

 

If you have any ongoing medical process after this date, please consult this document where you will find the relevant information.

What happens if I have an ongoing medical process before the change of company?

If you have any type of medical service or ongoing medical process (cancer treatment, hospitalisation, dialysis, etc.) we will accompany you during the process of changing your insurance company. 

 

To do this, we need you to fill out the form you will find here.

 

A healthcare team will assess your case and contact you within 15 working days. Please enter your phone number or that of a family member.

 

If you do not have internet access, please visit one of our branches. If you have any questions when filling out this form, please call us on 900 810 073Monday through Friday from 9:00 am to 8:00 pm. 

 

 

Meanwhile, we recommend that you start procedures with your mutual society to request the change. You will find all the information you need in the section "How do I change companies in May, before DKV stops providing services?". 

 

What will happen to my family's policies, if I took them out with DKV? And if I have a supplementary policy with DKV?

If your family members are insured with DKV on a private basis, don't worry!. These policies will continue to be in effect.

If you have taken out supplementary health insurance for your condition as a beneficiary affiliated with DKV through your mutual society, you will have received a communication at your home informing you about this matter.

How do I get my medical records from QC+?

You can download the medical records you have saved in QC+ by going into your health folder. They will be available until the last day we provide service to you. Don't wait until the last day to download them! We'll explain how to do it step by step here.

If you have been a patient at our Espacios de Salud in Spain, you can go to them and request a copy of your medical records. If you have been a patient with any of the other centres or professionals, you will have to contact each of them to get a copy of your medical records.

How long will my electronic prescriptions be good for?

You can download the electronic prescriptions issued by professionals in the DKV medical directory from your health folder. They will be available until the last day we provide a service to you. Don't wait until the last day to download them! We'll explain how to do it step by step here.
 

You will still be able to collect your medication from the pharmacy, even if it was prescribed by DKV doctors, using the card from your new Entity from 1 to 30 June 2025

You are a DKV customer

Please call us on:

900 810 072

Exclusive mutual society members

Please call us on:

900 810 073

You aren't a DKV customer

Call us free at

959 894 456