Muface

Muface

DKV, the medical insurer for civil servants

  • The most extensive medical directory on the market.

  • We offer you the most free additional services.

  • Free virtual medical consultations: video call or chat.

  • Our customers' recommendation rate is 8.2 out of 10.

  • The only company that reimburses expenses abroad for severe childhood illness.

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Satisfied customers
+200,000

Mutual society members that trust in DKV

Quality of the service
+40

Years taking care of the health of mutual society members

Medical directory
+40,000

Medical professionals and centres available

Briefing note
8.2

Our customers' recommendation rate

If you have already decided to change to DKV, we will help you change insurer.

You are free to change insurer during the month of January. If you want to do so at another time, it must be for the following reasons: transfer or change of address to another province.

Video consultation and chat with specialists

If you would like to make the change online, go to Muface's e-Office. You can also process it manually; see the steps to follow here.

Briefing note

Select the option "Ordinary change of health provider" and follow the steps to complete and send the Ordinary Change Form. 

Briefing note

To perform the change via the internet, you must use the access mechanisms provided by the Cl@ve platform.

Once your healthcare has been covered

Customised solutions at very favourable conditions for you and your family

Offers for mutual society members and their families
Exclusive promotions for mutual society members and their family members

We take care of your family's health and well-being with exclusive promotions in healthcare insurance.

In addition, you can complement your healthcare with dental, reimbursement, income (in the event of hospitalisation), home, death or life insurance, with special conditions.

Quiero cuidarme Más app

Download our Quiero cuidarme Más app!

 

  • Video consultations with specialists and 24h medical chat

  • Request an appointment with multiple medical centres without having to call or go in person.

  • Receive, store and share your health documents.

  • All your electronic prescriptions without going to a consultation.

  • Analytical test request in your health folder.

  • Take care of your mind with the online psychology service and tools to manage your emotions.

  • Health coach to quit smoking, lose weight or track your pregnancy, among other benefits

All the details about DKV Mutual Society Members

Protect your health with the prestige of a large company and enjoy a top-class service

Cover and services

Enjoy the benefits of private health with a comprehensive medical directory and the best healthcare.

You choose the doctor or clinic you want to go to from among 40,000 professionals and 1,000 affiliated centres all over Spain. 

Avoid waiting lists when going to the specialist of your choice and forget about long procedures. As well as the cover provided by the Muface agreement, with DKV you will enjoy additional health services.

 

Health services

  • Video consultation and chat with a doctor

    You will be able to contact a doctor by phone, video call or chat. You can enjoy virtual consultations with medical specialists, as well as chat with your health coach to improve your lifestyle. Getting a first medical opinion has never been so easy. From the app, you will also be able to store your health documents (reports or tests) and use them in virtual consultations, as well as hold sessions with a psychologist by using the "take care of your mind" service.

    Download the Quiero cuidarme Más app
  • Digital midwife

    Accompaniment service through a chat during pregnancy and postpartum to resolve any queries about the mother's physical and emotional health, as well as about breastfeeding and the baby's first care via the Quiero cuidarme Más app.

  • Medical phone lines

    A 24h medical helpline, and a 24h paediatric helpline to take care of your children's health at any time. The widest range of specialist helplines on the market: medical line for pregnancy, nutrition and childhood obesity, among others.

  • Preventive care programmes

    Sign up to our free prevention programmes, and we'll help you improve your overall health. Such as the Cervical cancer early diagnosis plan for women aged between 25 and 65, the colorectal cancer early diagnosis plan.

  • DKV Club de Salud y Bienestar discounts

    You will be provided access to your catalogue of health and wellness services at lower-than-market prices.

Muface Internacional

DKV Seguros is the only insurance company that provides healthcare to mutual society members and their beneficiaries destined and residing abroad through the agreement of healthcare abroad. This agreement is subscribed exclusively with DKV, which stems from the principle of healthcare cover for those protected in any part of the world, including Spain.

> More information
 

> Muface Assistance abroad
 

What do civil servants think about DKV?

I have been trusting in DKV for more than 20 years

I have always enjoyed access to DKV's medical assistance, and I have never thought about changing company, as they have helped me in every procedure and their treatment is very friendly.

Pilar Navarro, Secondary school teacher
No waiting lists and close to home

There is always a specialist near home, which I can visit without having to go through a GP first and without having to wait several weeks for a test.

Luis López, administrative officer at the National Department of Traffic
Everything we need to take care of ourselves

With DKV, I enjoy the benefit of having many prevention and medical assistance services available, even without having to go to a consultation. The app provides the possibility of my family and I having virtual consultations with specialists even when we are on a trip.

Santiago González, Policeman

We are here to help you with any enquires

Exclusive telephone numbers

 

 

 

Prize Draw Mutual Society Members
Winners of the E-PACK of experiences

Just for being a DKV mutual society member, you can win one of these unforgettable experiences.

Latest winners of the E-PACK of experiences competition: María P.G. (León), María Nieves R.P.(Palencia), María Nieves P.P. (Zamora), Rosa P.T.(Guipúzcoa), Aurora F.C.(Málaga), Jose Roberto T.T.(Cáceres), Jorge M.M.(Barcelona), Luis L.B.(Badajoz), Marta P.H.(Teruel)

We want to improve what surrounds us! With our four causes.

Are you one of us?

Against childhood obesity

Actions that fight against reducing overweight figures in children.

For the planet

We are a Zero CO2 emissions company. Our planet needs us, and we work towards protecting and recovering it.

For women's health

We no longer want to be mothers, but MalasMadres, which is why we are launching #TimeToTakeCareOfYourself

For inclusion

At the DKV Integralia Foundation, we work towards the social and professional integration of all people.

You are a DKV customer

Please call us on:

900 810 072

Exclusive mutual society members

Please call us on:

900 810 073

You aren't a DKV customer