Muface

Muface

DKV, the medical insurer for civil servants

We put everything within your reach to take care of yourself, because as a mutual society member, nobody will take better care of you.

  • You will enjoy access to an extensive medical directory.

  • You will have a unique telemedicine service: virtual consultations, electronic prescription or digital midwife.

  • You will have available special cover and services, such as dental care or assistance abroad.

  • Your family and you will be able to benefit from the exclusive promotions for civil servants.

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Happy customers
+200,000

Mutual society members that trust in DKV

Quality of the service
+40

Years taking care of the health of mutual society members

Medical directory
+40,000

Medical professionals and centres available

Best hospitals in the country
9

Of the 15 best private hospitals in Spain

If you have already decided to change to DKV, we will help you change mutual society.

In the months of January and June, you are free to change insurer. Outside these dates, you can change insurer in the event of transfer or address change to another province.

Video consultation and chat with specialists

If you would like to make the change online, go to Muface's e-Office.

Briefing note

Select the option "Ordinary change of health provider" and follow the steps to complete and send the Ordinary Change Form. 

Briefing note

To perform the change via the internet, you must use the access mechanisms provided by the Cl@ve platform.

Information about the conditions of the healthcare provision for DKV mutual society members

Download the documentation

Download the documentation

We offer you multiple reasons to change to DKV. Discover all the advantages of being a DKV Mutual Society Member with the additional specific cover and services to take care of your health.

Download the documentation

Agreement entered by the Mutual Society of State Civil Servants with insurance companies for ensuring its beneficiaries access to healthcare throughout Spain.

Download the documentation

Agreement entered by MUFACE and DKV Seguros y Reaseguros, S.A.E. to ensure the healthcare of mutual society members destined and/or residing abroad and their beneficiaries.

Download the documentation

Download the change of entity form here, enter DKV Seguros in the box "Insurer you wish to subscribe to" and send the form filled out and accompanied by your original copy of the Membership Document by post.

Download the documentation

General information and terms of use

Once your healthcare has been covered

Customised solutions at very favourable conditions for you and your family

Offers for mutual society members and their families
Exclusive promotions for mutual society members and their family members

We take care of your family's health and well-being with exclusive promotions in healthcare insurance.

In addition, you can complement your healthcare with dental, reimbursement, income (in the event of hospitalisation), home, death or life insurance, with special conditions.

DKV digital

We provide you with tools to make your life easier and take care of your health

Quiero Cuidarme Más App
Quiero Cuidarme Más App
Medicine

Comprehensive management of the most important aspects of your health

Customer Area
Customer Area
Procedures

The tool with which to access your customer profile

Quiero Cuidarme Blog
Quiero Cuidarme blog
Health tips

The DKV blog with which to learn how to take care of yourself with health advice for all the family.

Go to the blog and subscribe to receive the latest articles every week in your email.

All the details about DKV Mutual Society Members

Protect your health with the prestige of a large company and enjoy a top-class service

Cover and services

Enjoy the benefits of private health with a comprehensive medical directory and the best healthcare.

You choose the doctor or clinic you want to go to from among 40,000 professionals and 1,000 affiliated centres all over Spain. In addition, we use 9 of the 15 best hospitals in the country.

Avoid waiting lists when going to the specialist of your choice and forget about long procedures, such as requesting an authorisation or a referral from a GP. As well as the cover provided by the Muface agreement, with DKV you will enjoy additional health services.

 

Included cover

  • Network-affiliated doctors and health care centres

    With DKV Seguros, you can choose from the best range of specialists and medical centres in Spain. We use 9 of the top 15 hospitals in Spain, according to MERCO's latest ranking.

  • DKV Healthcare Centres

    In addition to the general agreement, we have our own Espacios de Salud (Health Spaces), with specialists, quality materials and the latest technology, all with your health in mind.

  • Healthcare abroad in the event of a serious illness

    If your child requires assistance abroad due to a serious illness, we will reimburse 80% of the expenses.
    See terms and conditions

Health services

  • Video consultation and chat with a doctor

    You will be able to contact a doctor by phone, video call or chat. You can enjoy virtual consultations with medical specialists, as well as chat with your health coach to improve your lifestyle. Getting a first medical opinion has never been so easy. From the app, you will also be able to store your health documents (reports or tests) and use them in virtual consultations, as well as hold sessions with a psychologist by using the "take care of your mind" service.

    Download the Quiero Cuidarme Más app
  • Digital midwife

    Accompaniment service through a chat during pregnancy and postpartum to resolve any queries about the mother's physical and emotional health, as well as about breastfeeding and the baby's first care via the Quiero cuidarme Más app.

  • Medical phone lines

    A 24h medical helplineand a 24h paediatric helpline to take care of your children's health at any time. The widest range of specialist helplines on the market: medical helpline for pregnancy, nutrition and childhood obesity, among others.

  • Preventive care programmes

    Sign up to our free prevention programmes, and we'll help you improve your overall health. Such as the Cervical cancer early diagnosis plan for women aged between 25 and 65, the colorectal cancer early diagnosis plan or the Childhood health plan.

  • DKV Club de Salud y Bienestar discounts

    You will be provided access to your catalogue of health and wellness services at lower-than-market prices.

Muface Internacional

DKV Seguros is the only insurance company that provides healthcare to mutual society members and their beneficiaries destined and residing abroad through the agreement of healthcare abroad. This agreement is subscribed exclusively with DKV, which stems from the principle of healthcare cover for those protected in any part of the world, including Spain.

> More information
 

What do civil servants think about DKV?

I have been trusting in DKV for more than 20 years

I have always enjoyed access to DKV's medical assistance, and I have never thought about changing company, as they have helped me in every procedure and their treatment is very friendly.

Pilar Navarro, Secondary school teacher
No waiting lists and close to home

There is always a specialist near home, which I can visit without having to go through a GP first and without having to wait several weeks for a test.

Luis López, administrative officer at the National Department of Traffic
Everything we need to take care of ourselves

With DKV, I enjoy the benefit of having many prevention and medical assistance services available, even without having to go to a consultation. The app provides the possibility of my family and I having virtual consultations with specialists even when we are on a trip.

Santiago González, Policeman

We are here to help you with any enquires

Exclusive telephone numbers for mutual society members

ganadores muface
Latest winners of the competition

Conoce si estás entre los ganadores del mes de abril-mayo:

  • Josefa M.V. de Salamanca

  • Yovana C. G. de Cáceres

  • Jose Manuel M. G. de A Coruña

  • Juan Jesús A. R. de Cáceres

  • Miquel A. S. de Tarragona

We want to improve what surrounds us! With our four causes.

Are you one of us?

Against childhood obesity

Actions that fight against reducing overweight figures in children.

For the planet

We are a Zero CO2 emissions company. Our planet needs us, and we work towards protecting and recovering it.

For women's health

We no longer want to be mothers, but MalasMadres, which is why we are launching #LaHoraDeCuidarse

For inclusion

At the DKV Integralia Foundation, we work towards the social and professional integration of all people.

You are a DKV customer

Please call us on:

976 506 000

Exclusive mutual society members

Please call us on:

976 768 999

You aren't a DKV customer