Mutual society members may continue to use healthcare services until the new agreement is signed.
For more information, visit the mutual society's website:
To facilitate the process, we recommend you visit the Muface page.
We will continue to provide healthcare services until 31 May 2025.
We have created a protocol in the event of ongoing medical processes while the change takes place.
Further information
You can download the information from your health folder at the following link.
Find answers to all your questions
How do I change companies before DKV stops providing services?
DKV will stop being part of the agreement. You will have to request the change:
To facilitate the process, we recommend you visit the following link for MUFACE.
Here you will find all the options available to make the change as well as answers to any questions you may have. Please fill out, through the Website ofMUFACE, the application form to change company.
If you prefer to do so in person, you can visit your branch prior appointment.
Once you have done this, the mutual society will notify the changes to the companies concerned, or the Public Health System. You can check your new affiliation by logging into the mutual society's e-Office to see the status of your application.
Remember that you don't have to ask for a change for your beneficiaries. They will be assigned to the new company you have chosen at the same time as you. You will not have to carry out any further procedures.
However, as we mentioned earlier, if you would like more information, please visit the website of your mutual society, or contact them directly.
And if you still have questions, DKV will always be by your side! You can call us at 900 810 073.
Very important:
The change cannot be reversed. We advise you to carefully check the medical directory of doctors and hospitals in the new company you have chosen to make sure that it meets your healthcare needs before making the change request.
You can view the medical directories of the companies participating in the agreement on the website of each company.
When is the deadline for changing companies?
The period for requesting the change of company will be open from 1 May. And you will have until the 31st to request it.
For further information, go to the following link for MUFACE.
When does the change come into effect?
The change will enter into force on 1 June.
When you make the change to another company, you will receive your new card at your home address within 7 calendar days. If necessary, you can request a provisional health card from your new company.
If you choose the Public Health System of your autonomous community, you will need to go to the nearest health centre to request your health card.
Until when will my insurance be in effect?
Your healthcare services with us will be in force until 31 May.
If you have any ongoing medical process after this date, please consult this document where you will find the relevant information.
What happens if I have an ongoing medical process before the change of company?
If you have any type of medical service or ongoing medical process (cancer treatment, hospitalisation, dialysis, etc.) we will accompany you during the process of changing your insurance company.
To do this, we need you to fill out the form you will find here.
A healthcare team will assess your case and contact you within 15 working days. Please enter your phone number or that of a family member.
If you do not have internet access, please visit one of our branches. If you have any questions when filling out this form, please call us on 900 810 073Monday through Friday from 9:00 am to 8:00 pm.
Meanwhile, we recommend that you start procedures with your mutual society to request the change. You will find all the information you need in the section "How do I change companies in May, before DKV stops providing services?".
What will happen to my family's policies, if I took them out with DKV? And if I have a supplementary policy with DKV?
How do I get my medical records from QC+?
How long will my electronic prescriptions be good for?
Mutual society members that trust in DKV
Years taking care of the health of mutual society members
Medical professionals and centres available
Our customers' recommendation rate
Protect your health with the prestige of a large company and enjoy a quality service
All the details about DKV Mutual Society Members
Cover and services
Enjoy the benefits of private health with a comprehensive medical directory and the best healthcare.
You choose the doctor or clinic you want to go to from among 51,000 professionals and 1,000 affiliated centres all over Spain. Avoid waiting lists by seeing the specialist you choose without long procedures. As well as the cover provided by the Muface agreement, with DKV you will enjoy additional health services.
Health services
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Video consultation and chat with a doctor
You will be able to contact a doctor by phone, video call or chat. You can enjoy virtual consultations with medical specialists, as well as chat with your health coach to improve your lifestyle. From the app, you will also be able to store your health documents (reports or tests) and use them in virtual consultations, as well as hold sessions with a psychologist.
Download the app -
Digital midwife
Accompaniment service through a chat during pregnancy and postpartum to resolve any queries about the mother's physical and emotional health, as well as about breastfeeding and the baby's first care via the Quiero cuidarme Más app.
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Medical helplines
A 24h medical helpline, and a 24h paediatric helpline to take care of your children's health at any time. The widest range of specialist helplines on the market: medical line for pregnancy, nutrition and childhood obesity, among others.
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Preventive care programmes
Sign up to our free prevention programmes, and we'll help you improve your overall health. Such as the Cervical cancer early diagnosis plan for women aged between 25 and 65, the colorectal cancer early diagnosis plan.
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DKV Club de Salud y Bienestar discounts
You will be provided access to your catalogue of health and wellness services at lower-than-market prices.
Contact us
We'll resolve your queries
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For authorisations mutualistas@dkvseguros.es
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For questions about your insurance as a DKV mutual society member
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Medical emergencies 900 300 799