Muface
DKV, the medical insurer for civil servants
-
The most extensive medical directory on the market.
-
We offer you the most free additional services.
-
Free virtual medical consultations: video call or chat.
-
Our customers' recommendation rate is 8.2 out of 10.
-
The only company that reimburses expenses abroad for severe childhood illness.
Mutual society members that trust in DKV
Years taking care of the health of mutual society members
Medical professionals and centres available
Our customers' recommendation rate
If you have already decided to change to DKV, we will help you change insurer.
You are free to change insurer during the month of January. If you want to do so at another time, it must be for the following reasons: transfer or change of address to another province.
If you would like to make the change online, go to Muface's e-Office. You can also process it manually; see the steps to follow here.
Select the option "Ordinary change of health provider" and follow the steps to complete and send the Ordinary Change Form.
To perform the change via the internet, you must use the access mechanisms provided by the Cl@ve platform.
Information about the conditions of the healthcare provision for DKV mutual society members
Download the documentation
Once your healthcare has been covered
Customised solutions at very favourable conditions for you and your family
We take care of your family's health and well-being with exclusive promotions in healthcare insurance.
In addition, you can complement your healthcare with dental, reimbursement, income (in the event of hospitalisation), home, death or life insurance, with special conditions.
Download our Quiero cuidarme Más app!
-
Video consultations with specialists and 24h medical chat
-
Request an appointment with multiple medical centres without having to call or go in person.
-
Receive, store and share your health documents.
-
All your electronic prescriptions without going to a consultation.
-
Analytical test request in your health folder.
-
Take care of your mind with the online psychology service and tools to manage your emotions.
-
Health coach to quit smoking, lose weight or track your pregnancy, among other benefits
All the details about DKV Mutual Society Members
Protect your health with the prestige of a large company and enjoy a top-class service
Cover and services
Enjoy the benefits of private health with a comprehensive medical directory and the best healthcare.
You choose the doctor or clinic you want to go to from among 51,000 professionals and 1,000 affiliated centres all over Spain.
Avoid waiting lists when going to the specialist of your choice and forget about long procedures. As well as the cover provided by the Muface agreement, with DKV you will enjoy additional health services.
Health services
-
Video consultation and chat with a doctor
You will be able to contact a doctor by phone, video call or chat. You can enjoy virtual consultations with medical specialists, as well as chat with your health coach to improve your lifestyle. Getting a first medical opinion has never been so easy. From the app, you will also be able to store your health documents (reports or tests) and use them in virtual consultations, as well as hold sessions with a psychologist by using the "take care of your mind" service.
Download the Quiero cuidarme Más app -
Digital midwife
Accompaniment service through a chat during pregnancy and postpartum to resolve any queries about the mother's physical and emotional health, as well as about breastfeeding and the baby's first care via the Quiero cuidarme Más app.
-
Medical phone lines
A 24h medical helpline, and a 24h paediatric helpline to take care of your children's health at any time. The widest range of specialist helplines on the market: medical line for pregnancy, nutrition and childhood obesity, among others.
-
Preventive care programmes
Sign up to our free prevention programmes, and we'll help you improve your overall health. Such as the Cervical cancer early diagnosis plan for women aged between 25 and 65, the colorectal cancer early diagnosis plan.
-
DKV Club de Salud y Bienestar discounts
You will be provided access to your catalogue of health and wellness services at lower-than-market prices.
Muface Internacional
DKV Seguros is the only insurance company that provides healthcare to mutual society members and their beneficiaries destined and residing abroad through the agreement of healthcare abroad. This agreement is subscribed exclusively with DKV, which stems from the principle of healthcare cover for those protected in any part of the world, including Spain.
What do civil servants think about DKV?
We are here to help you with any enquires
-
At your nearest DKV branch closest
-
For authorisations here
-
For questions about your insurance as a DKV mutual society member
Exclusive telephone numbers
As a DKV mutual society member, you can now get one of these watches. Participate!
We want to improve what surrounds us! With our four causes.
Are you one of us?
Actions that fight against reducing overweight figures in children.
We are a Zero CO2 emissions company. Our planet needs us, and we work towards protecting and recovering it.
We no longer want to be mothers, but MalasMadres, which is why we are launching #TimeToTakeCareOfYourself
At the DKV Integralia Foundation, we work towards the social and professional integration of all people.