DKV EcoHogar, the first eco-friendly home insurance policy on the market.

When taking out home insurance, it is important to take into account the following factors: the value of the property, the type of property (if it is owned or rented, if it is an apartment, a semi-detached house, etc.), its location (to consider different risk factors, such as possible floods, frost or theft) and the cover you would like to add, as each insured person's needs are different. Therefore, a set of factors will determine the final price of your home insurance: the type of property, capitals contracted, province, constructed area, quality of the property's finishes and the property's security measures.

In general, Civil Liability insurance covers the liabilities that we have to face due to potential material or personal damages caused to third parties. These damages can arise from being the homeowner and are insured when you take out buildings insurance. If you want to know more about civil liability, we explain it at the following link.

See more information about civil liability insurance:)

To calculate the value of the buildings and the cost of insurance, we need to know: type of property, quality of the property, constructed area and the province. Would you like more information? We explain it at the following link.

See more information about the capital of buildings and content.

When the total value of the jewellery exceeds 10% of the total contents of your home, with an upper limit of 6,000 euros, this excess may be covered if the policyholder expressly requests it and pays the corresponding premium. Find more information at the following link.

See more information about the possibility of insuring jewellery and objects of special value

The responsibility that might correspond to the insured person, as a tenant of the insured property, when this is not his/her property. This cover is limited to the period of occupation. It includes also the responsibility demanded to the tenant by the owner, provided that the damage is the direct result of fire, explosion and damage caused by water, arising from acts or omissions by the insured tenant. It also includes the civil liability for tasks of ordinary maintenance performed in the property by the insured person.

If you are a tenant, it is also essential to have Civil Liability insurance (CL) to protect yourself against damages that you may cause to the property of the owner or third parties (neighbours, etc.). However, you must bear in mind that if, for example, there is a fire in the kitchen, in addition to the damages caused to your property, the lightwell or the other property's may be damaged due to the smoke. The injured third parties or their insurance companies will hold you responsible for the damages caused. Therefore, the most important form of cover is CL insurance, which is included when you insure the contents of your home. When you do so, you must value your personal belongings as well as the items under your responsibility in the home. In other words, you must include all the contents of the home including fixed kitchen furniture.

Yes, it is very important. By insuring the buildings, the policy will cover you, as the homeowner, for property civil liability against the tenant and third parties, as well as all the guarantees, such as fire, water damage, burglary, etc.

The best thing is to make the change upon its renewal. You have to notify your insurance company that you want to cancel your policy with one month's notice. Once you have completed this procedure, you can take out your new home insurance policy, indicating the date on which you want it to become effective, so you are always protected and do not pay extra.

Yes. You are not required to take out home insurance with the bank that you signed the mortgage. You can choose freely with which insurance company you want to take out the insurance for your home.

The terms buildings refers to the value of the property, i.e. the physical structure: foundations, walls, doors, windows and ceilings. It includes adjacent structures, including patios, garages, terraces, swimming pools, sports facilities, and other fixed installations (heating, water, light, and gas supplies, solar panels, etc.). The term contents refers to items of personal property, such as furniture (including fixed kitchen and bathroom furniture), clothes, books, music, decorative objects, household items, electrical appliances, computers and technology, jewellery, etc. that are found inside the insured property and are owned by the policyholder, family members, or people who live in the home. 
 

In addition to the 24-hour home assistance service and handyman service, it includes the repair of household appliances, computer and technology support, psychological telephone assistance and the DKV Club de Salud y Bienestar. 
 

It is a professional home assistance for certain home maintenance work, detailed in the policy's general terms and conditions, with a six-month warranty. You will be able to request this service once a year (maximum of three hours). All you need to do is call Home Assistance (900 810 076) and the service will be performed from 9.00 to 19.00, Monday to Friday (except bank holidays).  
 

Yes, DKV home insurance covers the call-out expenses and first five hours of labour of the professional that repairs your household appliance, provided that it is less than seven years old (washing machine, dryer, dishwasher, refrigerator and television). You will only have to pay for the damaged part. 

If you are a tenant, it is also essential to have Civil Liability insurance (CL) to protect yourself against damages that you may cause to the property of the owner or third parties (neighbours, etc.). However, you must bear in mind that if, for example, there is a fire in the kitchen, in addition to the damages caused to your property, the lightwell or the other property's may be damaged due to the smoke. The injured third parties or their insurance companies will hold you responsible for the damages caused. Therefore, the most important form of cover is CL insurance, which is included when you insure the contents of your home. When you do so, you must value your personal belongings as well as the items under your responsibility in the home. In other words, you must include all the contents of the home including fixed kitchen furniture. 
 

Yes, it is very important. By insuring the buildings, the policy will cover you, as the homeowner, for property civil liability against the tenant and third parties, as well as all the guarantees, such as fire, water damage, burglary, etc. 
 

Of course, you can insure your home if you wish. Contrary to what you might think, although the homeowners association insurance covers the building, this does not mean that all parts are automatically insured. In addition to the private areas, it is necessary to insure the furniture, as it is not covered by the homeowners association insurance. As if this were not enough, your Civil Liability as an occupant of the property is not covered either, as neither is family civil liability. Therefore, private insurance is necessary if the occupant, owner or tenant wants peace of mind and to properly protect both their home and their liabilities to third parties.  
 

If you have insured the furniture or contents of your home, this also covers the liabilities that you may incur as a dog owner, with the exception of dogs deemed dangerous by the law.  
 

The best thing is to make the change upon its renewal. You have to notify your insurance company that you want to cancel your policy with one month's notice. Once you have completed this procedure, you can take out your new home insurance policy, indicating the date on which you want it to become effective, so you are always protected and do not pay extra.  
 

If you already have a DKV home insurance policy, but you would like to change the capital sums or add a cover or you change residence, you can adapt your policy to the new situation. Ask any of our agents or brokers, by telephone or at any branch, about all the available options.  
 

A set of factors will determine the final price of your home insurance: the type of property, capitals contracted, province, constructed area, quality of the property's finishes and the property's security measures.  
 

On maturity or when taking out the policy, you can choose from three payment methods: yearly, half-yearly or quarterly. There is a minimum amount required in order to pay in instalments, ask your agent, broker or branch.  
 

Yes. You are not required to take out home insurance with the bank that you signed the mortgage. You can choose freely with which insurance company you want to take out the insurance for your home.  
 

If a fortuitous event occurs in your home, such as a breakage of pipes or glass, fire, burglary, etc. you just have to call us on 900 810 076. We are available 24/7.