ACTIVA DKV
We want to have full control over our insurance!
The new Activa DKV app gives you access to everything your policy has to offer. Nowyou can independently carry out all procedures, arrange consultations and use the insurance in the most convenient way and from wherever you want. Activate it, because taking care of yourself with the Activa DKV app has never been easier.
Being an activist is the best way to be!
Request an in-person appointment using the medical directory in a quick and simple way
Contact DKV immediately and for whatever you need via chat
You will be able to process documentation and authorisations with a simple click
Enjoy access to all digital health services from the App
Discover the new Activa DKV app!
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View your medical directory.
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Your digital medical card.
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Manage your insurance: documentation, contact details, medical authorisations, invoices (for reimbursement insurance)
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Contact DKV: by chat, phone or nearest branch.
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Digital health services through the Quiero cuidarme Más app: video consultation and chat with specialists, pharmacy, health folder, psychotherapy service, and new online physiotherapy service.
Digital channels and apps
We provide you with tools to make your life easier and take care of your health
DKV Activa
The DKV App with which you can manage all the aspects related to your insurance and health.
View your medical directory
Manage your authorisations
Your digital medical card
Virtual assistant that will help you with whatever you need
Manage your insurance documentation, contact details and payment methods
Connect with the digital health services of the Quiero cuidarme Más app
Quiero Cuidarme Más App
Comprehensive management of the most important aspects of your health
Unlimited video consultations with specialists and 24h chat
Request the electronic prescription so you can go straight to the pharmacy.
Request an in-person appointment using the medical directory
Digital midwife
Psychological guidance through chat with tools to improve your mental health
Safely receive and store your medical reports and results.
Quiero Cuidarme blog
The DKV blog with which to learn how to take care of yourself with health advice for all the family.
Go to the blog and subscribe to receive the latest articles every week in your email.
Tips for a healthy diet
Articles written by our experts
Interactive infographics and video tips
ACTIVA DKV
Access all digital health services provided by Quiero cuidarme Más from the Activa DKV app. A shortcut so you don't have to log in twice. Save time when carrying out all the procedures of your insurance, arranging your appointments online, checking your health details, requesting prescriptions and much more. You will also be able to chat with a health professional at any time of the day to clear up any concerns without having to go to a medical centre.
Frequently asked questions about Activa DKV
Is Activa DKV available to all DKV Seguros customers?
It's available to DKV Salud, Dentisalud and Famedic customers
Who can access it?
The policyholder and all insured persons of legal age. Any procedures involving minors, or showing their card, can be carried out by the policyholder, but not the rest of insured persons of legal age.
In how many languages will it be available?
Spanish, English, German and Catalan.
What should I do if I have any queries about a procedure or process?
We have made available a DKV WhatsApp channel for users, so you can report any issue or complication 960 160 602
When installing Activa DKV, can I remove all other DKV applications?
You will be able to remove the following applications:
Quiero cuidarme Más - No, you shouldn't remove it. This will be used by the customer to process medical and telemedicine services. Activa DKV will be integrated into it to provide services that are related to the insurance.
Reembolso App - Yes, you can remove it.
Famedic card - Yes, you can remove it.
DKV Móvil - Yes, you can remove it.
On the login page, users have available the option "Forgotten your password?", where they can enter their username (NIF/NIE or Passport) and reset their password via email or SMS (depending on the permissions provided to the company), and once the details have been validated, a message will be sent to change the password. If the telephone or email details used are incorrect, you will have to change them via the Customer Area or by contacting the DKV WhatsApp team.
What should I do if I forget my password?
Once downloaded, which username and password do I use to log in?
What do I need if I haven't registered yet?
If I download Activa DKV, will I also need to download QC+?
We want to improve what surrounds us! With our four causes.
Are you one of us?
Actions that fight against reducing overweight figures in children.
We are a Zero CO2 emissions company. Our planet needs us, and we work towards protecting and recovering it.
We no longer want to be mothers, but MalasMadres, which is why we are launching #TimeToTakeCareOfYourself
At the DKV Integralia Foundation, we work towards the social and professional integration of all people.