Insurance with a Personal doctor

Your 'Personal doctor' is a trusted healthcare professional who works continuously and in a personalised way to look after your health. You can consult them whenever you want to clear up any doubts or concerns you may have. They will also guide you and refer you to other specialists when necessary, ensuring that you receive the best possible care.

Your 'Personal Doctor' will be available through the Personal Doctor app, allowing you to make enquiries whenever you need it. It will be available 24 hours a day, 7 days a week. If your personal doctor is not available, their team will help you, ensuring that you always receive the care you need.

A 'Personal Doctor' insurance policy offers you continuous and personalised care. You can talk to your personal doctor at any time, receive quick guidance and be referred to other specialists when necessary. You will also have access to this service 24/7, always guaranteeing the support you need. 

The cover of an insurance policy with a personal doctor and traditional health insurance is similar, but the difference lies in the fact that with an insurance policy with a personal doctor, you will always be supported. You will have a single doctor to clear up your health-related doubts, guide you on the need to visit a specialist and manage any procedure related to your insurance through the health assistant.

The personal health assistant will provide you support and take care of the procedures you need, either to request an appointment in medical centres or with the insurance company, with the aim of facilitating the authorisation process.

In addition, you will have a chat service available to ask any question you may have in relation to managing your insurance. Your health queries will be directly answered by your "Personal doctor".

You'll have everything at hand via the Personal Doctor app: you will be able to review your health information, see your schedule of medical appointments, receive a video consultation with a doctor, enjoy 24/7 medical assistance and use a chat service for any questions about pharmaceuticals.

In addition to a direct chat with the health assistant to help you avoid unnecessary paperwork (managing appointments and authorisations), you'll have another chat with our customer service team for changes, modifications and questions about your policy.

The personal doctor is available Monday to Friday from 8am to 8pm. The professional is available for consultation 7 hours a day, and you can find out about their availability by scheduling an appointment. 

If your personal doctor is not available when you contact them through the chat (because it is outside their available working hours or they are attending to another patient), another professional from their team will assist you. Everyone has access to your medical history, as they are part of their own and interconnected team!