24-hour medical advice helplines
Receive advice on your health anytime, anywhere
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If in doubt, call!
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For questions about medications.
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Or to understand the results of a test.
All the benefits of having a doctor on call
The most comprehensive telephone medical assistance
Send your medical reports, and the doctor will file them in your personal folder.
When the 24-Hour DKV Physician recommends home rest.
Obtain a second opinion from a top international expert.
Discuss ethical issues with recognised experts, with confidentiality and privacy.
Learn about the medical advice lines offered by DKV
Less doubts, more peace of mind!
24-Hour DKV Physician
A free medical advice service, available 24 hours a day and 365 days a year. The doctor will advise you and answer your concerns about:
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Illnesses, treatments and prevention.
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Explanation of laboratory reports and diagnostic tests.
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Guidance on the best medical centres and specialists for your case.
Other medical helplines available
Our physicians take care of your health at every stage of your life
Paediatric helpline
24-hour paediatric service to take care of your children's health. For Children under 15 years of age with DKV health insurance.
Childhood Obesity health line
If your children have DKV insurance, call us and speak to one of our doctors or experts in diet and nutrition.
Women's health line
A helpline staffed exclusively by female doctors who will answer all your medical questions in complete confidence.
Pregnancy helpline
If you have questions about your pregnancy, we are right by your side. We offer help and advice during your pregnancy.
Nutritional helpline
We offer help and guidance on healthy eating. You will speak to doctors or experts in diet and nutrition.
Sports helpline
Play sport safely: Talk to your sports doctor about how to prevent injuries, and adapt your exercises to your sports practice.
Tropical helpline
Before travelling to a country with known health risks, this free service answers your questions about vaccinations, chemoprevention, symptoms, etc.
Psycho-emotional helpline
Speak on the phone to our team of mental health experts at any time and up to six times a year.
Your 24-hour report
Have your doctor and the "24-hour DKV doctor" coordinate their care of you.
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If you have reports from your doctor, or a hospital discharge report, you can send them to DKV's 24-hour doctor to be filed under your name, and they can be referred to in all your telephone consultations.
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Write to: tusinformes24horas@dkvseguros.es
Receipt of visit/rest
If the 24-hour DKV doctor recommends home rest to monitor your recovery, we can send you proof of this prescription by email.
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This service is not available in all cases, due to monitoring and safety limitations.
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Ask for it during your visit with the DKV 24-hours doctor. Call 900 810 074
Second opinion in cases of severe illness
Feel sure that you're receiving the best possible treatment.
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If you have a DKV Integral, DKV Mundisalud or DKV Top Health policy, DKV facilitates the study of your medical file and review of the explorations carried out by a provides an internationally renowned specialist.
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Call 900 810 074 or write to lineamedica@dkvseguros.es
Second bioethical opinion
The bioethics forum offers you the opportunity to raise issues related to bioethics with recognised experts in the field.
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Full guarantee of confidentiality and impartiality, as it is provided by independent experts on DKV Seguros' Bioethics Committee. This body is recognised by the Catalonian regional government's Directorate General of Health Resources.
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Call 900 810 074 or write to lineamedica@dkvseguros.es