Website Accessibility Statement

The DKV Seguros Group is committed to universal accessibility and eliminating barriers to accessing its services, in accordance with the principles of equality, inclusion, and non-discrimination.

With this objective, we are continually improving and adapting our digital environments to the established legal requirements. The applicable regulations are Law 11/2023, of 8 May, which transposes various European Union Directives on the accessibility of certain products and services, and Royal Decree 193/2023, of 21 March, which regulates the basic conditions of accessibility and non-discrimination against people with disabilities to access goods and services available to the public.

Therefore, this website has been designed to facilitate navigation and use by all people, regardless of age or ability, according to the following accessibility criteria:

• Compliance with the AA level of the Web Content Accessibility Guidelines (WCAG 2.1) of the W3C (World Wide Web Consortium).

• The review was carried out using both automated tools and manual testing, including assistive technologies.

These guidelines currently apply to:

• The open or freely accessible sections of the portal.

• Areas restricted to registered users (patients, healthcare professionals, mediators or companies).

• Applications for consulting the medical directory and requesting authorisations for diagnostic tests and medical procedures.