Contact us

Tell us, how can we help you?

  • Medical emergencies

  • Doubts about taking out a policy

  • You are a customer, and you need to carry out a procedure



I am a DKV Seguros customer


Contacta con nosotros a través del canal de whatsapp para cualquier gestión o consulta sobre tu seguro contratado. Add +34960160602 to your contact list.


Telephone procedures

24-hour doctor: 976 991 199900 810 074 

Telephone procedures

MUFACE policies: 900 300 799

Telephone procedures

Worldwide travel assistance

Telephone procedures

24h helpline death notification: 976 506 009900 810 141 

Telephone procedures

24-hour helpline home claims: 976 991 198900 810 076 


Telephone contact

Other contact channels

I am a DKV Famedic customer

Telephone procedures
Telephone Number
symptom checker
Procedures via the website

I am a DKV Personal Doctor customer

If you have a DKV Personal Doctor policy, we will provide you with the main channels for contacting us, whether to carry out a procedure on your insurance policy or to receive medical assistance.

You can also contact DKV via the chat you will find in the app, either to talk to your health assistant or to our customer service team.

Download your Personal Doctor app to manage your insurance and your health and contact your personal doctor or your health assistant.

Telephone procedures
Medical line for emergencies
travel assistance
Worldwide travel assistance

Sales branches and offices

Find your branch closer to you and contact us.

Digital platforms

  • Carry out your customer procedures through Customer area

  • Download the app Quiero cuidarme Más, the platform from which to manage the most important aspects of your health.

Complaints and claims

Si deseas realizar una queja o reclamación, ponemos a tu disposición toda la información que necesitas para poder realizarla

I want to take out insurance

Please call us on: 900 500 101

Write to us at and a sales adviser will assist you with no strings attached, or fill in the following form with your details so that we can send you the information about the insurance policy that best meets your needs:

I am a health care professional

If you would like to be part of our medical directory, contact your nearer branch or via this form.

If you are already part of our medical directory, you can communicate any changes through And for issues about billing at your nearer branch.

Other matters

Press office

93 214 00 78 or by email


976 76 73 45 or by email

Other matters

You are a DKV customer

Please call us on:

900 810 072

Exclusive mutual society members

Please call us on:

900 810 073

You aren't a DKV customer