Contact us

Online services and applications

• Carry out your customer procedures through Customer area or download Activa DKV app.

• Download the app Quiero cuidarme Más, and manage your health easily.

• If you have DKV Personal Doctor insurance, manage your health and your insurance from the Personal Doctor app.

Contact via WhatsApp

• General: 960160602

• DKV Famedic patient: 960160883

• DKV Personal Doctor customer: 960160954

Emergency telephone contact

• 24-hour doctor: 976 991 199 - 900 810 074

• 24h helpline death notification: 976 506 009 - 900 810 141

• 24-hour helpline home claims: 976 991 198 - 900 810 076

Telephone contact for worldwide travel assistance

• Worldwide travel assistance health: 913 790 434

• Worldwide travel assistance burial: 934 968 893

Telephone contact for general information

• General: 976 506 000 - 900 810 072

• DKV Famedic patient: 913 438 598 - 900 814 393

• Customer with reimbursement insurance: 976 814 983 - 900 814 390

• DKV Decesos customer: 976 506 009 – 900 810 141

Email contact

• General: atencion.cliente@dkvseguros.es

• Authorisations: autorizaciones@dkvseguros.es

• DKV Famedic patient: atencionfamedic@dkvseguros.es

• DKV Personal Doctor customer: atencionclientedigital@personaldoctor.es

• Customer with reimbursement insurance: dkvreembolso@dkvseguros.es 

Contact your branch

• Find your branch más cercana.

Contact for claims and complaints

• If you wish to submit a claim/complaint, we will give you all the information you need.