Contact us
Tell us, how can we help you?
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Medical emergencies
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Doubts about taking out a policy
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You are a customer, and you need to carry out a procedure
I am a DKV Seguros customer
Contacta con nosotros a través del canal de whatsapp para cualquier gestión o consulta sobre tu seguro contratado. Add +34960160602 to your contact list.
Emergencies
24-hour doctor: 976 991 199 - 900 810 074
MUFACE policies: 900 300 799
Worldwide travel assistance
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Health: +34 91 379 04 34
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Funeral: +34 93 496 88 93
24h helpline death notification: 976 506 009 - 900 810 141
24-hour helpline home claims: 976 991 198 - 900 810 076
Telephone contact
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Private customer with reimbursement policy 976 814 983 - 900 814 390
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DKV Famedic customer 913 438 598 - 900 814 393
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DKV Sanify Empresas customer 900 814 398
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DKV Decesos customer 976 506 009 – 900 810 141
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Other private customers 976 506 000 - 900 810 072
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Mutual Society Members 976 768 999 - 900 810 073
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International insured persons: 976 768 998 - 900 810 672
Other contact channels
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E-mail: atencion.cliente@dkvseguros.es
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For reimbursement policies, dkvreembolso@dkvseguros.es
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To resolve any doubts about DKV Sanify Empresas: atencionsanifyempresas@dkvseguros.es
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Support for the Quiero cuidarme Más app: 900 812 320 - 876 500 420 or by post to: soporte@dkvservicios.com
I am a DKV Famedic customer
I am a DKV Personal Doctor customer
If you have a DKV Personal Doctor policy, we will provide you with the main channels for contacting us, whether to carry out a procedure on your insurance policy or to receive medical assistance.
You can also contact DKV via the chat you will find in the app, either to talk to your health assistant or to our customer service team.
Download your Personal Doctor app to manage your insurance and your health and contact your personal doctor or your health assistant.
Sales branches and offices
Find your branch closer to you and contact us.
Digital platforms
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Carry out your customer procedures through Customer area
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Download the app Quiero cuidarme Más, the platform from which to manage the most important aspects of your health.
I want to take out insurance
Please call us on: 900 500 101
Write to us at quierocontratar@dkvseguros.es and a sales adviser will assist you with no strings attached, or fill in the following form with your details so that we can send you the information about the insurance policy that best meets your needs:
I am a health care professional
If you would like to be part of our medical directory, contact your nearer branch or via this form.
If you are already part of our medical directory, you can communicate any changes through cuadromedico@dkvseguros.es. And for issues about billing at your nearer branch.
Other matters
Press office
93 214 00 78 or by email prensa@dkvseguros.es
Brokers
976 76 73 45 or by email atencion.mediador@dkvseguros.es
Other matters
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Send information about courses and conventions: rrhh@dkvseguros.es
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Corporate responsibility: sostenibilidad@dkvseguros.es
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Legal consultant's office: asesoria.juridica@dkvseguros.es
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Environment: medioambiente@dkvseguros.es