DKV wants to speed up your claims as a reimbursement insurance policy customer
Are you looking for help from DKV?
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Find the answers to your questions and how to manage them as quick as possible
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Use the contact methods specific to your insurance type
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Discover the advantages and extra health services included in your insurance policy
Basic concepts
What are Terms and Conditions?
It is a contract that includes the rights and obligations of DKV and the insured person or policyholder. It is also called “General Terms and Conditions” and “Specific Terms and Conditions”.
Waiting Period
A waiting period is the period of time from the date the policy enters into force during which some cover does not take effect. You can consult the waiting period in your policy's general and specific terms and conditions.
Previous conditions
A pre-existing condition is a health condition, alteration or organic disorder that existed before the time of the insurance was contracted, regardless of whether there is a medical diagnosis.
What is a copayment?
Co-payment is the amount you must pay for each medical procedure performed, based on the type of insurance you have contracted. You can see the amount of these copayments in the "Medical Procedure Groups and Copay Table" in the Specific and/or Special terms and conditions of your policy. Remember to check your policy, as not all products include copayments.
From when can I use my health insurance?
You can use your insurance and go to the doctor the day after you take out the policy, that is, from the first day it becomes effective. Except for some services that have a qualifying period, like surgery, hospitalisation, childbirth or transplants.
In which cases do I need authorisation from DKV to use the policy?
Procedures in your policy
Request authorisation
If you need to undergo a complex diagnostic test or any other medical service that requires authorisation from DKV, you can request it through the digital channels: Activa App or through your customer area. You can also request it via our WhatsApp +34960160602 or email autorizaciones@dkvseguros.es.
Request card or policy duplicate
If you need a duplicate of the medical card or your insurance contract, you can request it through the Activa App or your customer area. You can also request it via our WhatsApp +34960160602 or by calling 900 810 072.
View medical directory
If you would like to know which Espacio de Salud DKV or medical centre you can visit, you can view it on the DKV Activa App or in your customer area. You can also request it via our WhatsApp +34960160602 or by calling 900 810 072
Request a Telemedicine appointment by telephone call or videocall
If you need telematic assistance from a doctor, you can request it through your QC+ app
Information on copayments or bills
If you need to check the amount of your copayments or bills or to carry out any related procedure, such as requesting the payment of a pending bill, you can do so through the digital channels: Activa App or through your customer area. You can also request it via our WhatsApp +34960160602 or by calling 900 810 072
Modification of personal details
Request the cancellation
File a claim or complaint
Information about cover
Request an insurance or travel assistance certificate
Digital channels and apps
We provide you with tools to make your life easier and take care of your health
DKV Activa
The DKV App with which you can manage all the aspects related to your insurance and health.
View your medical directory
Your digital medical card at hand
Immediately contact DKV via chat
Manage your insurance: documentation, contact details
Request medical authorisations and review their status
Attach your invoices and receive reimbursement of medical expenses
Quiero Cuidarme Más App
Quiero cuidarme Más is the gateway to DKV's digital health. If you would like to be assisted by a medical professional by telephone or video call, we invite you to download this application to your mobile phone.
Receive your electronic prescriptions
Test results directly in your health folder
Request an online appointment and review or cancel your medical appointments in your health diary
Check your symptoms
Schedule virtual consultations with specialists by video call, chat or telephone call with a doctor.
Monitor your healthy habits with a health coach
Chat with a digital midwife during pregnancy, childbirth and breastfeeding
Receive psychological advice with tools aimed at improving your emotional health
Quiero Cuidarme blog
The DKV blog with which to learn how to take care of yourself with health advice for all the family. Go to the blog and subscribe to receive the latest articles every week in your email.
Tips for a healthy lifestyle
Articles written by our experts
Interactive infographics and video tips
You can carry out the main procedures and enquiries about your health policy from your customer area. If you have any questions, consult the support document with the user manual.
Contact us
+34 960 160 602
Opening hours: Monday to Friday from 8:00 am to 9:00 pm, except bank holidays
Monday to Friday from 8:00 am to 9:00 pm, except bank holidays
If you have a Mundisalud or Residentes policy:
dkvreembolso@dkvseguros.es
If you have a TopHealth policy
dkvtophealth@dkvseguros.es
Authorisations
autorizaciones@dkvseguros.es
Make an appointment and visit one of our DKV sales branches and/or offices
Taking out a health insurance policy with DKV Seguros gives you access to multiple discounts and benefits in health and wellness services for your whole family.
Registering in the DKV Club Salud y Bienestar is free and gives you access to different discounts on various services; we have a vast network of brands and professionals.
With DKV Club Salud y Bienestar enjoy various offers in the services: price discounts, reduced prices, a one-month free app subscription, prize draws, and more!