Procedures for your home insurance
Are you looking for help from DKV?
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Find the answers to your questions and how to manage them as quick as possible
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Use the contact methods specific to your insurance type
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Discover the advantages and extra health services included in your insurance policy
Procedures for your insurance
See the most common procedures in your home insurance
Request policy duplicate
If you need a duplicate of your insurance contract, you can request it through your customer area. You can also request it through our WhatsApp +34960160602 or by calling 900 810 072.
Information about bills
If you need to check the amount of your bills or to carry out any related procedure, such as requesting the payment of a pending bill, you can do so through your customer area. You can also request it through our WhatsApp +34960160602 or by calling 900 810 072.
Modification of personal details
If you need to change your personal details (full name, postal address, telephone number, email, etc.) or change your bill's payment period or bank account number, you can request it through your customer area. You can also request it through our WhatsApp +34960160602 or by calling 900 810 072.
Request the cancellation
Any policyholder who wishes to request the cancellation of the policy must do so in writing at least one month before the policy's maturity. Health insurance policies expire at the end of the calendar year, i.e. 31 December; other policies, such as home insurance in this case, expire one year from the date the contract enters force.
To cancel the policy in writing, you must include the policyholder's National ID or Tax ID, the policy number and the policyholder's signature in a request sent to the branches by post or at the email bajas@dkvseguros.es. You can also do so by visiting your nearest branch or calling our customer service line 976 506 000 - 900 810 072 during opening hours: Monday to Friday from 8:00 am to 9:00 pm.
File a claim or complaint
Each complaint is an opportunity to improve the quality of service offered to the customer, which is a priority for us. Therefore, with an aim to protect and ensure our customers' rights, we endeavour to respond in the most efficient and timely way possibly, aiming to ensure that the process does not take any longer than what is strictly necessary. Therefore, we commit to responding within a maximum of two months from its initial presentation.
To file a claim, you can use any of these channels:
Through a form you'll find on the Customer area
By e-mail: defensacliente@dkvseguros.es.
By post to: Torre DKV. Avda. María Zambrano, 31 - 50018 - Zaragoza.
Going to any of our branches.
Information about cover
Contact us
If you need help from our customer service team or to speak to a doctor, use our free contact methods.
Write to us through WhatsApp, Monday to Friday from 8:00 am to 9:00 pm (except bank holidays)
Helpline open Monday to Friday from 8:00 am to 9:00 pm (except bank holidays)
Send us your question anytime by email. We will get back to you as soon as possible.
Discover the services of the DKV Club Salud y Bienestar
Get exclusive discounts on complementary health and well-being services: physiotherapy, well-being, nutrition, psychology and much more.
DKV Club Salud y Bienestar
Taking out a health insurance policy with DKV Seguros gives you access to multiple discounts and benefits in health and wellness services for your whole family: price discounts, reduced prices, one-month free subscription for apps, prize draws, and much more!
Basic concepts
We resolve your most frequent queries about your home insurance
Advantages of an ecological home insurance
With DKV Hogar, you will enjoy complete peace of mind because this insurance repairs or compensates for any loss due to an accident covered by your policy. In addition, you have access to a wide range of coverage options and extensive protection guarantees endorsed by the strength of DKV. So that your home is not a reason for you to worry.
How do I file a home insurance claim?
If a fortuitous event occurs in your home, such as a breakage of pipes or glass, fire, burglary, etc. you just have to call us on 900 810 076. We are available 24/7.
How can I access the household appliances repair service?
When the manufacturer’s warranty has run out, it will cover, once a year, the call-out and up to five hours of labour costs for the repair of mechanical or electrical faults (refrigerator, washing machine, dishwasher or TV) until the appliance is seven years old. It does not cover materials or parts. Activate this service by calling 900 810 076.
How can I contact the Handyman service?
If you need professional assistance at home to carry out certain installation, maintenance and adaptation work of the home, you can request this service once a year (maximum three hours). All you need to do is call Home Assistance (900 810 076 )
How can I request the computer and technology assistance service?
If you need remote support to solve problems with digital home technology such as smart TVs, tablets, routers, computers and peripherals, you can contact us by calling 900 812 917