DKV wants to speed up your claims as a Famedic customer
Are you looking for help from DKV?
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Find the answers to your questions and how to manage them as quick as possible
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Use the contact methods specific to your insurance type
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Discover the advantages and extra health services included in your insurance policy
Basic concepts
What are Terms and Conditions?
The Terms and Conditions, also called the "general terms and conditions" and/or the "specific terms and conditions", is a contract that groups together the rights and obligations of DKV Seguros and those of the insured person or the person that takes out the insurance policy.
What modalities of DKV Famedic are there?
DKV Famedic Plus and DKV Famedic Profesional
What health benefits do I have with DKV Famedic Plus and Profesional?
DKV Famedic Plus insured persons enjoy the following healthcare benefits:
Primary care consultations: general medicine, nursing services and paediatrics.
Specialist consultations: gynaecology (includes annual gynaecological check-up with smear teat), ophthalmology, dermatology and traumatology.
Telemedicine services: access by scheduled video call to online consultations for general medicine, paediatrics, gynaecology, ophthalmology and traumatology These telemedicine services will be available in the associated "Plus" medical centres, which are detailed in the "DKV Famedic Salud y Bienestar Network of Services", even if they are not in your province.
(Only in DKV Famedic Profesional): 20 physiotherapy sessions per year for the policyholder, prescribed by a traumatologist.
Are there any benefits if I want to visit any other specialist or undergo a complementary medical test?
Yes. You can access any medical consultation or test with a major discount by purchasing vouchers for the DKV Famedic Salud y Bienestar Network of Services at www.dkvfamedic.com
Do I need to fill in a health declaration to take out DKV Famedic Plus/Profesional?
No, it is not necessary.
How can I obtain the DKV Famedic Plus/Professional digital card?
Can I visit any doctor?
Can I go to the doctor the day after I take out the DKV Famedic Plus/Profesional policy?
Are there waiting periods before accessing any of the health services?
Are pre-existing illnesses or injuries covered?
Procedures in your policy
Request a voucher
If you need to undergo a complex diagnostic test or any other act that requires authorisation from DKV, you can request it through the digital channels: Activa App or through your customer area. You can also request it via our WhatsApp +3496016883.
Request policy duplicate
If you need a duplicate of your insurance contract, you can request it through the Activa App or your customer area. You can also request it through our WhatsApp +34960160883
View medical directory
If you need to know which Espacio de Salud DKV or medical centre you can visit, go to DKV Activa App or your customer area. You can also request it via our WhatsApp +34960160883 or by calling 900 814 393
Request a Telemedicine appointment by telephone call or videocall
If you need telematic assistance from a doctor, you can request it through your QC+ app
Information about bills
If you need to check the amount of your bills or to carry out any related procedure, such as requesting the payment of a pending bill, you can do so through the digital channels: Activa App or through your customer area. You can also request it via our WhatsApp +34960160883 or by calling 900 814 393
Modification of personal details
Request the cancellation
File a claim or complaint
Information about cover
Digital channels and app
We provide you with tools to make your life easier and take care of your health
DKV Activa
The DKV App with which you can manage all the aspects related to your insurance and health.
View your medical directory
Your digital medical card
Immediately contact DKV via chat
Digital healthcare services: video consultation and chat with specialists, pharmacy, health folder, psychotherapy service, and more.
Quiero Cuidarme Más App
Comprehensive management of the most important aspects of your health
Unlimited video consultations with specialists and 24h chat
Request the electronic prescription so you can go straight to the pharmacy.
Request an in-person appointment using the medical directory
Digital midwife
Psychological guidance through chat with tools to improve your mental health
Safely receive and store your medical reports and results.
Quiero Cuidarme blog
The DKV blog with which to learn how to take care of yourself with health advice for all the family.
Go to the blog and subscribe to receive the latest articles every week in your email.
Tips for a healthy diet
Articles written by our experts
Interactive infographics and video tips
You can carry out the main procedures and enquiries about your health policy from your customer area. If you have any questions, consult the support document with the user manual.
Contact us
Monday to Friday from 8:00 am to 9:00 pm,
except bank holidays
Monday to Friday from 8:00 am to 9:00 pm, except bank holidays
Make an appointment and visit one of our DKV sales branches and/or offices
Taking out a health insurance policy with DKV Seguros gives you access to multiple discounts and benefits in health and wellness services for your whole family.
Registering in the DKV Club Salud y Bienestar is free and gives you access to different discounts on various services; we have a vast network of brands and professionals.
With DKV Club Salud y Bienestar enjoy various offers in the services: price discounts, reduced prices, a one-month free app subscription, prize draws, and more!