At DKV we want to speed up your claims as a Famedic insurance policy customer

Are you looking for help from DKV?

  • Find the answers to your questions and how to manage them as quick as possible

  • Use the contact methods specific to your insurance type

  • Discover the advantages and extra health services included in your insurance policy

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Basic concepts

We resolve your most frequent queries about your health insurance

What are Terms and Conditions?​

The Terms and Conditions, also called the "general terms and conditions" and/or the "specific terms and conditions", is a contract that groups together the rights and obligations of DKV Seguros and those of the insured person or the person that takes out the insurance policy.​

What modalities of DKV Famedic are there? ​

DKV Famedic Plus and DKV Famedic Profesional​

What health benefits do I have with DKV Famedic Plus and Profesional?​

DKV Famedic Plus insured persons enjoy the following healthcare benefits:​

  • Primary care consultations: general medicine, nursing services and paediatrics.​

  • Specialist consultations: gynaecology (includes annual gynaecological check-up with smear teat), ophthalmology, dermatology and traumatology.​

  • Telemedicine services: access by scheduled video call to online consultations for general medicine, paediatrics, gynaecology, ophthalmology and traumatology These telemedicine services will be available in the associated "Plus" medical centres, which are detailed in the "DKV Famedic Salud y Bienestar Network of Services", even if they are not in your province.​

  • (Only in DKV Famedic Profesional): 20 physiotherapy sessions per year for the policyholder, prescribed by a traumatologist.​

Are there any benefits if I want to visit any other specialist or undergo a complementary medical test? ​

Yes. You can access any medical consultation or test with a major discount by purchasing vouchers for the DKV Famedic Salud y Bienestar Network of Services at www.dkvfamedic.com

Do I need to fill in a health declaration to take out DKV Famedic Plus/Profesional? ​

No, it is not necessary.​

How can I obtain the DKV Famedic Plus/Professional digital card? ​

Download the "DKV Quiero cuidarme Más" app or "DKV Activa" app, which are available at App Store or Google Play.​

Can I visit any doctor? ​

No. Only those listed in the "DKV Famedic Salud y Bienestar Network of Services", who can be found on the website dkvfamedic.com​

Can I go to the doctor the day after I take out the DKV Famedic Plus/Profesional policy? ​

Your cover will become effective as soon as the first premium has been paid and you receive the policy. ​

Are there waiting periods before accessing any of the health services? ​

No.​

Are pre-existing illnesses or injuries covered? ​

This policy covers pre-existing illnesses or injuries. There is no health declaration.​

Procedures in your policy

See the most common procedures in your health insurance policy

Request a voucher

If you need to undergo a complex diagnostic test or any other act that requires authorisation from DKV, you can request it through the digital channels: Activa App or through your customer area. You can also request it via our WhatsApp +3496016883.

Request policy duplicate

If you need a duplicate of your insurance contract, you can request it through the Activa App or your customer area. You can also request it through our WhatsApp +34960160883

View medical directory

If you need to know which Espacio de Salud DKV or medical centre you can visit, go to DKV Activa App or your customer area. You can also request it via our WhatsApp +34960160883 or by calling 900 814 393

Request a Telemedicine appointment by telephone call or videocall

If you need telematic assistance from a doctor, you can request it through your QC+ app

Information about bills

If you need to check the amount of your bills or to carry out any related procedure, such as requesting the payment of a pending bill, you can do so through the digital channels: Activa App or through your customer area. You can also request it via our WhatsApp +34960160883 or by calling 900 814 393

Modification of personal details

If you need to change your personal details (full name, postal address, telephone number, email, etc.) or change your bill's payment period or bank account number, you can request it through the DKV Activa App or your customer area. You can also request it via our WhatsApp +34960160883 or by calling 900 814 393

Request the cancellation

Any policyholder who wishes to request the cancellation of the policy must do so in writing at least one month before the policy's maturity. Health insurance policies expire at the end of the calendar year, i.e. 31 December; other policies expire one year from the date the contract becomes effective.

To cancel the policy in writing, you must include the policyholder's National ID or Tax ID, the policy number and the policyholder's signature in a request sent to the branches by post or at the email bajas@dkvseguros.es. You can also do so by visiting your nearest branch or calling our customer service line 976 506 000 - 900 810 072 during opening hours: Monday to Friday from 8:00 am to 9:00 pm.

More information about the process of cancelling an insurance policy

File a claim or complaint

Each complaint is an opportunity to improve the quality of service offered to the customer, which is a priority for us. Therefore, with an aim to protect and ensure our customers' rights, we endeavour to respond in the most efficient and timely way possibly, aiming to ensure that the process does not take any longer than what is strictly necessary. Therefore, we commit to responding within a maximum of two months from its initial presentation.

To file a claim, you can use any of these channels:

 

More information about the processing of claims and complaints here

Information about cover

If you would like to know your policy's cover and services in detail, you can contact any of our branches or our WhatsApp +34960160883 or call 900 814 393

Digital channels and app

We provide you with tools to make your life easier and take care of your health

DKV Activa

Medicine and manage your insurance

The DKV App with which you can manage all the aspects related to your insurance and health.

Quiero Cuidarme Más App

Quiero Cuidarme Más App

Medicine

Comprehensive management of the most important aspects of your health

Quiero Cuidarme Blog

Quiero Cuidarme blog

Health tips

The DKV blog with which to learn how to take care of yourself with health advice for all the family.

Go to the blog and subscribe to receive the latest articles every week in your email.

Taking out insurance by phone
Customer Area

You can carry out the main procedures and enquiries about your health policy from your customer area. If you have any questions, consult the support document with the user manual.

Contact us

WhatsApp
WhatsApp

​+34 960 160 883

Monday to Friday from 8:00 am to 9:00 pm,
except bank holidays

Telephone procedures
Customer service helpline

900 814 393

Monday to Friday from 8:00 am to 9:00 pm, except bank holidays​

Branch procedures
DKV branches and offices

Make an appointment and visit one of our DKV sales branches and/or offices

New in DKV Club Salud y Bienestar
Get discounts and special prices for healthcare services.
DKV Club Salud y Bienestar

Taking out a health insurance policy with DKV Seguros gives you access to multiple discounts and benefits in health and wellness services for your whole family.

Registering in the DKV Club Salud y Bienestar is free and gives you access to different discounts on various services; we have a vast network of brands and professionals.

With DKV Club Salud y Bienestar enjoy various offers in the services: price discounts, reduced prices, a one-month free app subscription, prize draws, and more!

You are a DKV customer

Please call us on:

900 810 072

Exclusive mutual society members

Please call us on:

900 810 073

You aren't a DKV customer