Procedures for your DKV Famedic insurance

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Procedures for your insurance

See the most common procedures in your health insurance

Request a voucher

If you need to undergo a complex diagnostic test or any other act that requires authorisation from DKV, you can request it through the digital channels: Activa App or through your customer area. You can also request it through our WhatsApp +3496016883.

Request policy duplicate

If you need a duplicate of your insurance contract, you can request it through the Activa App or your customer area. You can also request it through our WhatsApp +3496016883

View medical directory

If you need to know which Espacio de Salud DKV or medical centre you can visit, go to DKV Activa App or your customer area. You can also request it through our WhatsApp +3496016883 or by calling 900 814 393

Request a Telemedicine appointment by telephone call or videocall

If you need telematic assistance from a doctor, you can request it through your QC+ app

Information about bills

If you need to check the amount of your bills or to carry out any related procedure, such as requesting the payment of a pending bill, you can do so through the digital channels: Activa App or through your customer area. You can also request it through our WhatsApp +3496016883 or by calling 900 814 393

Modification of personal details

If you need to change your personal details (full name, postal address, telephone number, email, etc.) or change your bill's payment period or bank account number, you can request it through the DKV Activa App or your customer area. You can also request it through our WhatsApp +3496016883 or by calling 900 814 393

Request the cancellation

Any policyholder who wishes to request the cancellation of the policy must do so in writing at least one month before the policy's maturity. Health insurance policies expire at the end of the calendar year, i.e. 31 December; other policies expire one year from the date the contract becomes effective.

To cancel the policy in writing, you must include the policyholder's National ID or Tax ID, the policy number and the policyholder's signature in a request sent to the branches by post or at the email bajas@dkvseguros.es. You can also do so by visiting your nearest branch or calling our customer service line 976 506 000 - 900 810 072 during opening hours: Monday to Friday from 8:00 am to 9:00 pm.

Further information

File a claim or complaint

Each complaint is an opportunity to improve the quality of service offered to the customer, which is a priority for us. Therefore, with an aim to protect and ensure our customers' rights, we endeavour to respond in the most efficient and timely way possibly, aiming to ensure that the process does not take any longer than what is strictly necessary. Therefore, we commit to responding within a maximum of two months from its initial presentation.

To file a claim, you can use any of these channels:

 

Further information

Information about cover

If you would like to know your policy's cover and services in detail, you can contact any of our branches, or use our WhatsApp +3496016883 or by calling 900 814 393

Contact us

If you need help from our customer service team or to speak to a doctor, use our free contact methods.
 

WhatsApp

Write to us through WhatsApp, Monday to Friday from 8:00 am to 9:00 pm (except bank holidays)

 

Customer service

Helpline open Monday to Friday from 8:00 am to 9:00 pm (except bank holidays)
 

E-mail

Send us your question anytime by email. We will get back to you as soon as possible.
 

Medical care

24-hour medical helpline, every day of the year.
 

DKV tools and channels

We provide you with tools to make your life easier and take care of your health

 

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Customer Area

Check your policy information, complete key procedures, and get answers to any questions through our chat.

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the Activa DKV app

The App to manage your insurance: see the medical directory, manage authorisations, medical card, documentation, payments, etc.

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my pharmacy

Quiero cuidarme Más app

Comprehensive management of your health: video consultations with specialists, 24-hour medical chat, appointment requests, prescriptions, etc.

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Branches

Make an appointment online and visit one of our DKV branches for personalised in-person assistance.

Discover the services of the DKV Club Salud y Bienestar

Get exclusive discounts on complementary health and well-being services: physiotherapy, well-being, nutrition, psychology and much more.

New in DKV Club Salud y Bienestar

DKV Club Salud y Bienestar

Taking out a health insurance policy with DKV Seguros gives you access to multiple discounts and benefits in health and wellness services for your whole family: price discounts, reduced prices, one-month free subscription for apps, prize draws, and much more!

 

Basic concepts

We resolve your most frequent queries about your health insurance

What are Terms and Conditions?​

The Terms and Conditions, also called the "general terms and conditions" and/or the "specific terms and conditions", is a contract that groups together the rights and obligations of DKV Seguros and those of the insured person or the person that takes out the insurance policy.​

What modalities of DKV Famedic are there? ​

DKV Famedic Plus and DKV Famedic Profesional​

What health benefits do I have with DKV Famedic Plus and Profesional?​

DKV Famedic Plus insured persons enjoy the following healthcare benefits:​

  • Primary care consultations: general medicine, nursing services and paediatrics.​

  • Specialist consultations: gynaecology (includes annual gynaecological check-up with smear teat), ophthalmology, dermatology and traumatology.​

  • Telemedicine services: access by scheduled video call to online consultations for general medicine, paediatrics, gynaecology, ophthalmology and traumatology These telemedicine services will be available in the associated "Plus" medical centres, which are detailed in the "DKV Famedic Salud y Bienestar Network of Services", even if they are not in your province.​

  • (Only in DKV Famedic Profesional): 20 physiotherapy sessions per year for the policyholder, prescribed by a traumatologist.​

Are there any benefits if I want to visit any other specialist or undergo a complementary medical test? ​

Yes. You can access any medical consultation or test with a major discount by purchasing vouchers for the DKV Famedic Salud y Bienestar Network of Services at www.dkvfamedic.com

Do I need to fill in a health declaration to take out DKV Famedic Plus/Profesional? ​

No, it is not necessary.​

How can I obtain the DKV Famedic Plus/Professional digital card? ​

Download the "DKV Quiero cuidarme Más" app or "DKV Activa" app, which are available at App Store or Google Play.​

Can I visit any doctor? ​

No. Only those listed in the "DKV Famedic Salud y Bienestar Network of Services", who can be found on the website dkvfamedic.com​

Can I go to the doctor the day after I take out the DKV Famedic Plus/Profesional policy? ​

Your cover will become effective as soon as the first premium has been paid and you receive the policy. ​

Are there waiting periods before accessing any of the health services? ​

No, DKV Famedic has no waiting periods; you can use the services from day one.

Are pre-existing illnesses or injuries covered? ​

This policy covers pre-existing illnesses or injuries. There is no health declaration.​