Procedures for your dental insurance
Are you looking for help from DKV?
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Find the answers to your questions and how to manage them as quick as possible
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Use the contact methods specific to your insurance type
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Discover the advantages and extra health services included in your insurance policy

Procedures for your insurance
See the most common procedures in your dental insurance
Request card or policy duplicate
If you need a duplicate of your medical card or your insurance contract, you can request it through your customer area. You can also request it through our WhatsApp +34960160602 or by calling 900 810 072
View medical directory
if you need to know which Espacio de Salud DKV or medical centre you can visit, go to your customer area. You can also request it through our WhatsApp +34960160602 or by calling 900 810 072
Request a Telemedicine appointment by telephone call or videocall
If you need telematic assistance from a doctor, you can request it through your QC+ app
Information on bills
If you need to check the amount of your copayments or bills or to carry out any related procedure, such as requesting the payment of a pending bill, you can do so through the digital channels: Activa App or through your customer area. You can also request it through our WhatsApp +34960160602 or by calling 900 810 072
Modification of personal details
If you need to change your personal details (full name, postal address, telephone number, email, etc.) or change your bill's payment period or bank account number, you can request it through the DKV Activa App or your customer area. You can also request it through our +34960160602 or by calling 900 810 072
Request the cancellation
File a claim or complaint
Information about cover
Contact us
If you need help from our customer service team, use our free contact methods.
Write to us through WhatsApp, Monday to Friday from 8:00 am to 9:00 pm (except bank holidays)
Helpline open Monday to Friday from 8:00 am to 9:00 pm (except bank holidays)
Send us your question anytime by email. We will get back to you as soon as possible.
Discover the services of the DKV Club Salud y Bienestar
Get exclusive discounts on complementary health and well-being services: physiotherapy, well-being, nutrition, psychology and much more.

DKV Club Salud y Bienestar
Taking out a health insurance policy with DKV Seguros gives you access to multiple discounts and benefits in health and wellness services for your whole family: price discounts, reduced prices, one-month free subscription for apps, prize draws, and much more!
Basic concepts
We resolve your most frequent queries about your dental insurance
What are Terms and Conditions?
It is a contract that includes the rights and obligations of DKV and the insured party or policyholder. It is also called “General Terms and Conditions” and “Special Terms and Conditions”.
From when can I use my dental insurance?
You can use your insurance the day after you take out the policy, that is, from the first day it becomes effective.
Is there a limit to the use of dental treatments?
No. We have removed the limits for treatments, and you will never need to take any kind of authorisation with you.
Can I go to any clinic and dentist I want?
You will have more than 2,000 highly experienced dentists and 970 dental clinics at your disposal throughout Spain. In addition, you have access to 22 own centres. With the DKV Health Spaces, you will find the highest standards of dental care close to you, with spacious, welcoming and state-of-the-art clinics and services.