Procedures for your medical directory insurance
Are you looking for help from DKV?
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Find the answers to your questions and how to manage them as quick as possible
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Use the contact methods specific to your insurance type
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Discover the advantages and extra health services included in your insurance policy
Procedures in your policy
See the most common procedures in your health insurance policy
View medical directory
If you need to know which Espacio de Salud DKV or medical centre you can visit, go to DKV Activa App or your customer area. You can also request it through our WhatsApp +34960160602 or by calling 900 810 072
Request a Telemedicine appointment by telephone call or videocall
If you need telematic assistance from a doctor, you can request it through your QC+ app
Information on copayments or bills
If you need to check the amount of your copayments or bills or to carry out any related procedure, such as requesting the payment of a pending bill, you can do so through the digital channels: Activa App or through your customer area. You can also request it through our WhatsApp +34960160602 or by calling 900 810 072
Modification of personal details
If you need to change your personal details (full name, postal address, telephone number, email, etc.) or change your bill's payment period or bank account number, you can request it through the DKV Activa App or your customer area. You can also request it through our WhatsApp +34960160602 or by calling 900 810 072
Information about cover
If you would like to know your policy's cover and services in detail, visit the medical directory insurance page where you will find the general terms and conditions of your insurance, and information on included cover and optional cover.
You can also visit any of our branches, or contact us through our WhatsApp service +34960160602 or by telephone 900 810 072
Request an insurance or travel assistance certificate
Request authorisation
Request the cancellation
File a claim or complaint
Request card or policy duplicate
Contact us
If you need help from our customer service team or to speak to a doctor, use our free contact methods.
Write to us by WhatsApp Monday to Friday from 8:00 am to 9:00 pm (except bank holidays)
Helpline opening hours Monday to Friday from 8:00 am to 9:00 pm (except bank holidays)
Send us your question whenever you want by email, or request and manage authorisations.
24-hour medical helpline, every day of the year, and if you are travelling abroad.
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Get exclusive discounts on complementary health and well-being services: physiotherapy, well-being, nutrition, psychology and much more.
DKV Club Salud y Bienestar
Taking out a health insurance policy with DKV Seguros gives you access to multiple discounts and benefits in health and wellness services for your whole family: price discounts, reduced prices, one-month free subscription for apps, prize draws, and much more!
Basic concepts
We resolve your most frequent queries about your health insurance
What are Terms and Conditions?
It is a contract that includes the rights and obligations of DKV and the insured party or policyholder. It is also called “General Terms and Conditions” and “Special Terms and Conditions”.
Waiting Period
A waiting period is the period of time from the date the policy enters into force during which some cover does not take effect. You can consult the waiting period in your policy's general and particular conditions.
Previous conditions
The pre-existing condition is a health condition (e.g. pregnancy), alteration or organic disorder that existed before the time of the insurance was contracted, regardless of whether there is a medical diagnosis.
What is a copayment?
Co-payment is the amount you must pay for each medical procedure performed, based on the type of insurance you have contracted. You can see the amount of these copayments in the "Medical Procedure Groups and Copay Table" in the Specific and/or Special terms and conditions of your policy.
From when can I use my health insurance?
You can use your insurance and go to the doctor the day after you take out the policy, that is, from the first day it becomes effective. Except for some services that have a qualifying period, like surgery, hospitalisation, childbirth or transplants.