DKV wants to speed up your claims as a medical directory insurance policy customer
Are you looking for help from DKV?
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Find the answers to your questions and how to manage them as quick as possible
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Use the contact methods specific to your insurance type
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Discover the advantages and extra health services included in your insurance policy
Basic concepts
What are Terms and Conditions?
It is a contract that includes the rights and obligations of DKV and the insured party or policyholder. It is also called “General Terms and Conditions” and “Special Terms and Conditions”.
Waiting Period
A waiting period is the period of time from the date the policy enters into force during which some cover does not take effect. You can consult the waiting period in your policy's general and particular conditions.
Previous conditions
The pre-existing condition is a health condition (e.g. pregnancy), alteration or organic disorder that existed before the time of the insurance was contracted, regardless of whether there is a medical diagnosis.
What is a copayment?
Co-payment is the amount you must pay for each medical procedure performed, based on the type of insurance you have contracted. You can see the amount of these copayments in the "Medical Procedure Groups and Copay Table" in the Specific and/or Special terms and conditions of your policy.
From when can I use my health insurance?
You can use your insurance and go to the doctor the day after you take out the policy, that is, from the first day it becomes effective. Except for some services that have a qualifying period, like surgery, hospitalisation, childbirth or transplants.
In which cases do I need authorisation from DKV to use the policy?
How do I request an authorisation?
How do I request a duplicate copy of my card or policy?
Procedures in your policy
View medical directory
If you need to know which Espacio de Salud DKV or medical centre you can visit, go to DKV Activa App or your customer area. You can also request it via our WhatsApp +34960160602 or by calling 900 810 072
Request a Telemedicine appointment by telephone call or videocall
If you need telematic assistance from a doctor, you can request it through your QC+ app
Information on copayments or bills
If you need to check the amount of your copayments or bills or to carry out any related procedure, such as requesting the payment of a pending bill, you can do so through the digital channels: Activa App or through your customer area. You can also request it via our WhatsApp +34960160602 or by calling 900 810 072
Modification of personal details
If you need to change your personal details (full name, postal address, telephone number, email, etc.) or change your bill's payment period or bank account number, you can request it through the DKV Activa App or your customer area. You can also request it via our WhatsApp +34960160602 or by calling 900 810 072
Information about cover
If you would like to know your policy's cover and services in detail, you can contact any of our branches or the WhatsApp service +34960160602 or call 900 810 072
Request an insurance or travel assistance certificate
Request authorisation
Request the cancellation
File a claim or complaint
Request card or policy duplicate
Digital channels and apps
We provide you with tools to make your life easier and take care of your health
DKV Activa
The DKV App with which you can manage all the aspects related to your insurance and health.
View your medical directory
Manage your authorisations
Your digital medical card
Virtual assistant that will help you with whatever you need
Manage your insurance documentation, contact details and payment methods
Connect with the digital health services of the Quiero cuidarme Más app
Quiero Cuidarme Más App
Comprehensive management of the most important aspects of your health
Unlimited video consultations with specialists and 24h chat
Request the electronic prescription so you can go straight to the pharmacy.
Request an in-person appointment using the medical directory
Digital midwife
Psychological guidance through chat with tools to improve your mental health
Safely receive and store your medical reports and results.
Quiero Cuidarme blog
The DKV blog with which to learn how to take care of yourself with health advice for all the family.
Go to the blog and subscribe to receive the latest articles every week in your email.
Tips for a healthy diet
Articles written by our experts
Interactive infographics and video tips
You can carry out the main procedures and enquiries about your health policy from your customer area. If you have any questions, consult the support document with the user manual.
Contact us
+34 960 160 602
Opening hours: Monday to Friday from 8:00 am to 9:00 pm, except bank holidays
Opening hours: Monday to Friday from 8:00 am to 9:00 pm, except bank holidays
Customer Services: atencion.cliente@dkvseguros.es
Authorisations: autorizaciones@dkvseguros.es
Make an appointment and visit one of our DKV sales branches and/or offices
Taking out a health insurance policy with DKV Seguros gives you access to multiple discounts and benefits in health and wellness services for your whole family.
Registering in the DKV Club Salud y Bienestar is free and gives you access to different discounts on various services; we have a vast network of brands and professionals.
With DKV Club Salud y Bienestar enjoy various offers in the services: price discounts, reduced prices, a one-month free app subscription, prize draws, and more!