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With DKV insurance, you can request a home service when, due to the condition of the ill person, going to a consultation or hospital centre is not advisable from a medical point of view.

Also, home visits from a nursing assistant are possible if prescribed by a doctor from the corresponding DKV Network of Healthcare Services, according to the modality contracted.

A prior written prescription from the doctor attending the insured person is required beforehand.

You can see professionals that offer home visitsby selecting the speciality and the corresponding address.

With each insurance contract renewal, at 31 December, the company may modify the annual premium and the costs for medical acts taking as a base the technical actuarial calculations.
 

The premium for each insured person is calculated according to the following objective risk factors: age and geographical place of residence, in addition to other factors that affect the calculation, such as increases in health care costs and medical technology innovations that are incorporated into the insurance cover.
 

In the case of collective policies, the result of the group and the number of layers of premiums applied will also be taken into account in the renewal of contracts. 

In any case, the rates that DKV Seguros has in place on the renewal date shall apply. Besides the case indicated in the previous paragraph, the premiums due may also vary depending on the age and other personal circumstances of the insured persons.

If you have to request an authorisation to receive medical assistance, you can do so in various ways:

1. By telephone: 976 506 000

2. By e-mail: autorizaciones@dkvseguros.es 

3. In person at any of our branches.

4. Through the DKV Customer Area

5. Via WhatsApp Monday to Friday from 9:00 am to 9:00 pm.

If you wish to submit a claim/complaint, we will provide you with all the information you need to carry it out
 

You can request a duplicate of a damaged or lost card through any of the following channels, even if you need it urgently:

• From the Customer area

• On 976 506 000 - 900 810 072 (if you are a private customer) or 976 768 999 - 900 810 073 (if you are a mutual society member)

• At your nearest branch

• Through our WhatsApp channel

You can do so via the Activa DKV app.

1. Go to your profile's icon. Once there, in the "INSURANCE INFORMATION" section, select the "Your policy's certificates" option.

2. Select the policy for which you want to receive the certificate and click on "Travel assistance".  

3. Now, you just have to specify whom the certificate is for and add your travel dates. 

4. You will receive your travel assistance certificate in your email inbox.