DKV wants to speed up your claims as a home insurance policy customer
Are you looking for help from DKV?
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Find the answers to your questions and how to manage them as quick as possible
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Use the contact methods specific to your insurance type
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Discover the advantages and extra health services included in your insurance policy
Basic concepts
Advantages of an ecological home insurance
With DKV EcoHogar, you will enjoy complete peace of mind because this insurance repairs or compensates for any loss due to an accident covered by your policy. In addition, you have access to a wide range of coverage options and extensive protection guarantees endorsed by the strength of DKV. So that your home is not a reason for you to worry
How do I file a home insurance claim?
If a fortuitous event occurs in your home, such as a breakage of pipes or glass, fire, burglary, etc. you just have to call us on 900 810 076. We are available 24/7.
How can I access the household appliances repair service?
When the manufacturer’s warranty has run out, it will cover, once a year, the call-out and up to five hours of labour costs for the repair of mechanical or electrical faults (refrigerator, washing machine, dishwasher or TV) until the appliance is seven years old. It does not cover materials or parts. Activate this service by calling 900 810 076.
How can I contact the Handyman service?
If you need professional assistance at home to carry out certain installation, maintenance and adaptation work of the home, you can request this service once a year (maximum three hours). All you need to do is call Home Assistance (900 810 076 )
How can I request the computer and technology assistance service?
If you need remote support to solve problems with digital home technology such as smart TVs, tablets, routers, computers and peripherals, you can contact us by calling 900 812 917
How can I contact the Legal Protection service?
Procedures in your policy
Request policy duplicate
If you need a duplicate of your insurance contract, you can request it through your customer area. You can also request it via our WhatsApp +34960160602 or by calling 900 810 072
Information about bills
If you need to check the amount of your bills or to carry out any related procedure, such as requesting the payment of a pending bill, you can do so through your customer area. You can also request it via our WhatsApp +34960160602 or by calling 900 810 072
Modification of personal details
If you need to change your personal details (full name, postal address, telephone number, email, etc.) or change your bill's payment period or bank account number, you can request it through your customer area. You can also request it via our WhatsApp +34960160602 or by calling 900 810 072
Request the cancellation
Any policyholder who wishes to request the cancellation of the policy must do so in writing at least one month before the policy's maturity. Health insurance policies expire at the end of the calendar year, i.e. 31 December; other policies, such as home insurance in this case, expire one year from the date the contract enters force.
To cancel the policy in writing, you must include the policyholder's National ID or Tax ID, the policy number and the policyholder's signature in a request sent to the branches by post or at the email bajas@dkvseguros.es. You can also do so by visiting your nearest branch or calling our customer service line 976 506 000 - 900 810 072 during opening hours: Monday to Friday from 8:00 am to 9:00 pm.
More information about the process of cancelling an insurance policy
File a claim or complaint
Each complaint is an opportunity to improve the quality of service offered to the customer, which is a priority for us. Therefore, with an aim to protect and ensure our customers' rights, we endeavour to respond in the most efficient and timely way possibly, aiming to ensure that the process does not take any longer than what is strictly necessary. Therefore, we commit to responding within a maximum of two months from its initial presentation.
To file a claim, you can use any of these channels:
Through a form you'll find on the Customer area
By e-mail: defensacliente@dkvseguros.es.
By post to: Torre DKV. Avda. María Zambrano, 31 - 50018 - Zaragoza.
Going to any of our branches.
More information about the processing of claims and complaints here
Information about cover
DKV digital channels
We provide you with tools to make your life easier and take care of your health
Customer Area
The tool with which to access your customer profile.
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Queries about your policy's information
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Review your documentation
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Resolve queries through our chat
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Find your nearest branch
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Procedures with your policy
Quiero Cuidarme blog
The DKV blog with which to learn how to take care of yourself with health advice for all the family. Go to the blog and subscribe to receive the latest articles every week in your email.
Tips for a healthy lifestyle
Articles written by our experts
Interactive infographics and video tips
360 Blog
The DKV 360 blog through which to keep you up-to-date with the latest trends in sustainability, protection of natural resources, society and responsible business.
Renewable energies
Healthy and sustainable homes
Use of natural resources
The effects of pollution on our health
+34 960 160 602
Opening hours: Monday to Friday from 8:00 am to 9:00 pm, except bank holidays
24-hour helpline home claims
900 810 076
Customer Service help line
900 810 072 / Monday to Friday from 8:00 am to 9:00 pm, except bank holidays
Make an appointment and visit one of our DKV sales branches and/or offices
Taking out a health insurance policy with DKV Seguros gives you access to multiple discounts and benefits in health and wellness services for your whole family.
Registering in the DKV Club Salud y Bienestar is free and gives you access to different discounts on various services; we have a vast network of brands and professionals.
With DKV Club Salud y Bienestar enjoy various offers in the services: price discounts, reduced prices, a one-month free app subscription, prize draws, and more!