Internal and external
We have made various communication channels available to management staff, employees and other stakeholders linked to the company, through which they can raise concerns confidentially regarding the interpretation and application of the Munich Re Code of Conduct or any infringements thereto.
ERGO complaints website
The Company provides its employees and stakeholders with the possibility of anonymously reporting any irregularities. These complaints must relate to serious breaches of the law or the company's Code of Conduct or internal regulations, and they must be submitted in good faith. The Company guarantees the anonymity and confidentiality of the complainant. Go to the ERGO complaints website.
This main channel complies with all the requirements established in Law 2/2023, of 20 February, regulating the protection of people who report regulatory infringements and the fight against corruption.
Who can send a message?
Anyone can send a message. For example, our own employees, customers, suppliers of products and services and other business partners, as well as the general public. Anyone wishing to send a message will be referred to generically as an "informant".
What issues can I report?
You can report potential compliance violations (that have occurred or are likely to occur) within the following categories, for example:
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Financial crime (e.g. fraud, bribery, corruption, etc.)
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Antitrust and competition law
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Data protection and information security
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Insider trading and stock market manipulation
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Regulatory and supervisory infringements
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Money laundering and financial sanctions
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Human rights or other ESG (environmental, social and governance) aspects
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Principles and policies related to sales
Other actual or potential serious infringements, such as infringements of the Munich Re Code of Conduct or labour laws. More information by visiting the website.
Este es el canal que buscas?
Con el fin de facilitar la resolución de su asunto de forma ágil y eficaz, queremos ayudarle a redirigir su comunicación al canal más adecuado.
Si su problema está relacionado con los siguientes temas:
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Disconformidad con el servicio prestado (por ejemplo, prestaciones, autorizaciones, reembolsos, otros)
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No cobertura de prestaciones solicitadas
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Problemática en centros concertados
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Errores en la contratación y/o recibos, o la atención recibida
Estamos hablando sobre una queja o reclamación como cliente, y el canal al que debe dirigirse es el de Quejas y Reclamaciones.
Si se refiere a una infracción del incumplimiento
Si se refiere a algunos de las siguientes infracciones (que hayan ocurrido o que sea muy probable que ocurran) dentro de las siguientes categorías, por ejemplo:
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Financial crime (e.g. fraud, bribery, corruption, etc.)
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Antitrust and competition law
-
Data protection and information security
-
Insider trading and stock market manipulation
-
Regulatory and supervisory infringements
-
Money laundering and financial sanctions
-
Human rights or other ESG (environmental, social and governance) aspects
-
Principles and policies related to sales
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Otras infracciones graves reales o potenciales, como infracciones del código de conducta de Munich Re o de la legislación laboral
Entonces sí es una comunicación susceptible de ser tramitada en el canal de denuncias en uno de los siguientes enlaces:
Ir al Portal de Denuncias ERGO
External communication channel
With the aim of building trust, preserving the confidentiality of the sources of information and ensuring an unbiased processing of incidents relating to the company's ethical behaviour and its collaborators, DKV Seguros also provides an independent external communication channel for claims, complaints and incidents related to compliance with the Code of Conduct and the rules of the "Ethical management and relationship with stakeholders" in general.
The query can be sent to the email canaldenuncias_DKV@ga-p.com or telephone number +34 620 223 505 (+34 659 423 783 if the previous one is not available). Las informaciones que lleguen a este canal serán gestionadas por Vanessa Fernández Lledó, de la firma Gómez-Acebo & Pombo, abogada externa a la compañía con dilatada experiencia, con absoluta discreción y manteniendo siempre el anonimato de las personas que las envíen.