Discover the Activa DKV app

We want to have full control over our insurance!

  • Access to everything that your insurance offers

  • Independence to carry out your administrative procedures from anywhere

  • Specialised online advice

 

All the benefits of the DKV Activa app  

Why download the app

Manage appointments

Request an in-person appointment using the medical directory in a quick and simple way

24h chat

Contact DKV immediately and for whatever you need via chat

Manage your insurance

You will be able to process documentation and authorisations with a simple click

Quiero cuidarme + App

Enjoy access to all digital health services from the App

Download the Activa DKV App!

  • View your doctors and medical centres.

  • Your digital medical card.

  • Manage your authorisations and reimbursements.

  • Contact DKV.

  • Digital healthcare services: video consultation with specialists, 24-hour chat, prescriptions, reports and more in the app Quiero cuidarme Más.

https://play.google.com/store/apps/details?id=com.dkv.appdkv&hl=es& gl=ES
https://apps.apple.com/es/app/activa-dkv/id6443825826

 

Frequently asked questions about Activa DKV

We resolve your most frequent queries about the Activa DKV app

 

 

 

Is Activa DKV available to all DKV Seguros customers? 

It's available to DKV Salud, Dentisalud and Famedic customers

Who can access it? 

The policyholder and all insured persons of legal age. Any procedures involving minors, or showing their card, can be carried out by the policyholder, but not the rest of insured persons of legal age. 

In how many languages will it be available?

Spanish, English, German and Catalan. 

What should I do if I have any queries about a procedure or process? 

We have made available a DKV WhatsApp channel for users, so you can report any issue or complication 960 160 602

When installing Activa DKV, can I remove all other DKV applications?

You will be able to remove the following applications: 

  1. Quiero cuidarme Más - No, you shouldn't remove it. This will be used by the customer to process medical and telemedicine services. Activa DKV will be integrated into it to provide services that are related to the insurance. 

  2. Reembolso App - Yes, you can remove it. 

  3. Famedic card - Yes, you can remove it. 

  4. DKV Móvil - Yes, you can remove it. 

 

What should I do if I forget my password?

Before logging in, you must first register. If you have already registered, enter the NIF/NIE/Passport you used to take out the policy and the password. 

On the login page, users have available the option "Forgotten your password?", where they can enter their username (NIF/NIE or Passport) and reset their password via email or SMS (depending on the permissions provided to the company), and once the details have been validated, a message will be sent to change the password. If the telephone or email details used are incorrect, you will have to change them via the Customer Area or by contacting the DKV WhatsApp team.

Once downloaded, which username and password do I use to log in? 

If you haven't registered yet, you'll need to have your medical card at hand. If you haven't received it yet, you can enter the policy number appearing on your policy's Specific Terms and Conditions, your DNI and date of birth; all these details must match those provided when taking out your policy. 

What do I need if I haven't registered yet? 

Yes, Activa DKV has shortcuts to the Quiero cuidarme Más app; therefore, you need to download both apps.