MUFACE customer service

The customer service office is a place where mutual society members can resolve any doubts related to services

The customer service office is where MUFACE mutual society members can resolve any doubts related to all available services such as health insurance for civil servants. MUFACE mutual society members can resolve any doubts through the enquiry form on DKV's website or by calling one of the helplines provided.

In this section, we will take a look at:

• Enquiry form

• 24-hour MUFACE helpline

Enquiry form

The MUFACE customer service form is the first tool available to MUFACE mutual society members. As indicated on the MUFACE website, this form is intended specifically for making enquiries. If you wish to carry out any other operations, please visit the MUFACE website.

To submit the MUFACE customer service form, mutual society members must enter information into a series of fields. The required fields are email, topic and description. MUFACE mutual society members can choose an enquiry topic from a drop-down menu. The following options are available: healthcare abroad, national healthcare, elderly care, family assistance, social benefits, beneficiaries, data change, medical company change, certificates, bank or mortgage agreements, contribution, leave of absence, pharmacy, dedicated funds, permanent disability, temporary disability, retirement, mutual society member, shareholder's branch, MUFACE branches, other social benefits, others reasons for enquiry, health benefits, complaints and suggestions, prescription form, MUFACE membership card, medical health card, assisted reproduction techniques, mobile app operations, electronic office operations, European health card/temporary replacement certificate, vaccinations, and visas.

Some information requested on the MUFACE customer service form is not compulsory. These fields are name, telephone number, indicating whether the person making the enquiry is a MUFACE mutual society member, Spanish ID (DNI) or Foreigner Identification Number (NIE), and MUFACE membership number. The instructions state that if the person filling in the form is a MUFACE mutual society member, they must enter their Spanish ID (DNI) or Foreigner Identification Number (NIE) or personal membership number in order to provide a more personalised response. Similarly, the instructions highlight the importance of entering the correct email address. This channel will be used to respond to MUFACE customers' enquiries.

You can find it at this link to the Mutual Society website. It is also available through the MUFACE mobile device app.

MUFACE telephone number (060)

You can also contact MUFACE by telephone. Telephone contact is achieved by calling the telephone number 060, which is a common service by the State Authorities where you will find a response to your query. If required, they may refer you to an agent of the Mutual Society Members' Information Office.
For any specific procedures, you can also visit any MUFACE representative offices or provincial services to clear up your doubts.