Procedures for your funeral insurance
Are you looking for help from DKV?
-
Find the answers to your questions and how to manage them as quick as possible
-
Use the contact methods specific to your insurance type
-
Discover the advantages and extra health services included in your insurance policy

Procedures for your insurance
See the most common procedures in your funeral insurance
Filing a death insurance claim
In the event of death, an accident or hospitalisation, we take care of everything so that your relatives do not have to worry about anything, indicating step by step the procedures that need to be dealt with by calling 900 810 414 with a 24-hour service
Activating the online will:
With this free service you will be able to draft your will via the Internet with the necessary legal advice (it includes fees for having it signed at a notary's office close to your address and an annual amendment). Request the activation by calling 900 810 141.
Request policy duplicate
If you need a duplicate of your insurance contract, you can request it through the Activa App or your customer area. You can also request it through our WhatsApp +34960160602 or by calling 900 810 072.
Information on bills
If you need to check the amount of your bills or to carry out any related procedure, such as requesting the payment of a pending bill, you can do so through the digital channels: Activa App or your customer area. You can also request it through our WhatsApp +34960160602 or by calling 900 810 072.
Modification of personal details
If you need to change your personal details (full name, postal address, telephone number, email, etc.) or change your bill's payment period or bank account number, you can request it through the DKV Activa App or your customer area. You can also request it through our WhatsApp +34960160602 or by calling 900 810 072.
Request the cancellation
File a claim or complaint
Information about cover
Request travel assistance
Request legal advice
Contact us
If you need help from our customer service team or to speak to a doctor, use our free contact methods.
Write to us through WhatsApp, Monday to Friday from 8:00 am to 9:00 pm (except bank holidays)
Helpline open Monday to Friday from 8:00 am to 9:00 pm (except bank holidays)
Send us your question anytime by email. We will get back to you as soon as possible.
Discover the services of the DKV Club Salud y Bienestar
Get exclusive discounts on complementary health and well-being services: physiotherapy, well-being, nutrition, psychology and much more.

DKV Club Salud y Bienestar
Taking out a health insurance policy with DKV Seguros gives you access to multiple discounts and benefits in health and wellness services for your whole family: price discounts, reduced prices, one-month free subscription for apps, prize draws, and much more!
Basic concepts
We resolve your most frequent queries about your death insurance
How do I file a death insurance claim?
In the event of death, an accident or hospitalisation, we take care of everything so that your relatives do not have to worry about anything, indicating step by step the procedures that need to be dealt with by calling 900 810 414, which is available 24/7.
Which funeral home will provide the contracted service?
Based on the place of death, the chosen funeral home, or the place of burial, we will activate the funeral service that best suits the needs and wishes of the insured family. We have a national network of authorised funeral service providers so that you don't have to worry about management or provision of the service.
Funeral planning service
We advise you on defining the farewell that best represents you: coffin, speeches, flowers, type of ceremony, burial or cremation, people to notify, organ donation, will, etc. in a safe, private and accessible way, where you can modify it as many times as you wish. In addition, you will help your loved ones make decisions at such a deeply emotional time.