DKV wants to speed up your claims as a death insurance policy customer

Are you looking for help from DKV?

  • Find the answers to your questions and how to manage them as quick as possible

  • Use the contact methods specific to your insurance type

  • Discover the advantages and extra health services included in your insurance policy

contact DKV

Basic concepts

We resolve your most frequent queries about your death insurance

How do I file a death insurance claim?​

In the event of death, an accident or hospitalisation, we take care of everything so that your relatives do not have to worry about anything, indicating step by step the procedures that need to be dealt with by calling 900 810 414, which is available 24/7.

Which funeral home will provide the contracted service?​

Based on the place of death, the chosen funeral home, or the place of burial, we will activate the funeral service that best suits the needs and wishes of the insured family. We have a national network of authorised funeral service providers so that you don't have to worry about management or provision of the service.​

Eco-funeral

We offer you DKV Ecofuneral, the first death insurance that minimises the funeral service's ecological footprint. It is our commitment to future generations as environmental activists. We will plant a tree in your memory when you are no longer with us and another one for each new product you take out.​

Funeral planning service​

We advise you on defining the farewell that best represents you: coffin, speeches, flowers, type of ceremony, burial or cremation, people to notify, organ donation, will, etc. in a safe, private and accessible way, where you can modify it as many times as you wish. In addition, you will help your loved ones make decisions at such a deeply emotional time.​

Procedures in your policy

See the most common procedures in your death insurance policy

Filing a death insurance claim

In the event of death, an accident or hospitalisation, we take care of everything so that your relatives do not have to worry about anything, indicating step by step the procedures that need to be dealt with by calling 900 810 414, which is available 24/7.

Activating the online will:

With this free service you will be able to draft your will via the Internet with the necessary legal advice (it includes fees for having it signed at a notary's office close to your address and an annual amendment). Request the activation by calling 900 810 141.​

Request policy duplicate

If you need a duplicate of your insurance contract, you can request it through the Activa App or your customer area. You can also request it via our WhatsApp +34960160602 or by calling 900 810 072​

Information on bills

If you need to check the amount of your bills or to carry out any related procedure, such as requesting the payment of a pending bill, you can do so through the digital channels: Activa App or your customer area. You can also request it via our WhatsApp +34960160602 or by calling 900 810 072 ​

Modification of personal details

If you need to change your personal details (full name, postal address, telephone number, email, etc.) or change your bill's payment period or bank account number, you can request it through the DKV Activa App or your customer area. You can also request it via our WhatsApp +34960160602 or by calling 900 810 072​

Request the cancellation

Any policyholder who wishes to request the cancellation of the policy must do so in writing at least one month before the policy's maturity. Health insurance policies expire at the end of the calendar year, i.e. 31 December; other policies, such as death insurance in this case, expire one year from the date the contract enters force.

To cancel the policy in writing, you must include the policyholder's National ID or Tax ID, the policy number and the policyholder's signature in a request sent to the branches by post or at the email bajas@dkvseguros.es. You can also do so by visiting your nearest branch or calling our customer service line 976 506 000 - 900 810 072 during opening hours: Monday to Friday from 8:00 am to 9:00 pm.

More information about the process of cancelling an insurance policy

File a claim or complaint

Each complaint is an opportunity to improve the quality of service offered to the customer, which is a priority for us. Therefore, with an aim to protect and ensure our customers' rights, we endeavour to respond in the most efficient and timely way possibly, aiming to ensure that the process does not take any longer than what is strictly necessary. Therefore, we commit to responding within a maximum of two months from its initial presentation.

To file a claim, you can use any of these channels:

 

More information about the processing of claims and complaints here

Information about cover

If you would like to know your policy's cover and services in detail, you can contact any of our branches or the WhatsApp service +34960160602 or call 900 810 072 ​

Request travel assistance

If you need assistance on your trips, you can call us on 900 810 141 (if you are in España) and +34 934 968 (if you are outside Spain)​

Request legal advice

If you have any legal queries about any aspect of your daily life, you can call our free legal advice helpline 900 810 141​

Digital channels and apps

We provide you with tools to make your life easier and take care of your health

Customer Area

Customer Area

Management

The tool with which to access your customer profile. 

Queries about your policy's information

Review your documentation

Resolve queries through our chat

Find your nearest branch

Procedures with your policy

Quiero Cuidarme Más App

Quiero cuidarme Más

Medicine

By taking out the Serviplus optional cover, you can access the Quiero cuidarme Más App, which offers a wide variety of services and advantages. 

Receive your electronic prescriptions and test results directly in your health folder

Request an online appointment and review or cancel your medical appointments in your health diary

Schedule virtual consultations with specialists by video call, chat or telephone call with a doctor.

Receive psychological advice with tools aimed at improving your emotional health

https://play.google.com/store/apps/details?id=com.dkvservicios.quierocuidarmema…
https://apps.apple.com/es/app/dkv-qc-quiero-cuidarme-m%C3%A1s/id1388213553
Quiero Cuidarme Blog

Quiero Cuidarme blog

Health tips

The DKV blog with which to learn how to take care of yourself with health advice for all the family. Go to the blog and subscribe to receive the latest articles every week in your email.

Tips for a healthy lifestyle

Articles written by our experts

Interactive infographics and video tips

Taking out insurance by phone
Customer Area

You can carry out the main procedures and enquiries about your health policy from your customer area. If you have any questions, consult the support document with the user manual.

Log in to your customer area
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WhatsApp

+34 960 160 602
Opening hours: Monday to Friday from 8:00 am to 9:00 pm, except bank holidays

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Telephone Number

24h helpline death notification 900 810 141​
Customer Service help line 900 810 072 / Monday to Friday from 8:00 am to 9:00 pm, except bank holidays
Telephone-based advice service900 810 141​

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E-mail

atencion.cliente@dkvseguros.es​

DKV branches

Make an appointment and visit one of our DKV sales branches and/or offices

Other contact numbers
Worldwide travel assistance abroad
Domestic travel assistance (in Spain)
New in DKV Club Salud y Bienestar
Get discounts and special prices for healthcare services.
DKV Club Salud y Bienestar

Taking out a health insurance policy with DKV Seguros gives you access to multiple discounts and benefits in health and wellness services for your whole family.

Registering in the DKV Club Salud y Bienestar is free and gives you access to different discounts on various services; we have a vast network of brands and professionals.

With DKV Club Salud y Bienestar enjoy various offers in the services: price discounts, reduced prices, a one-month free app subscription, prize draws, and more!

Discover all the services offered by DKV

You are a DKV customer

Please call us on:

900 810 072

Exclusive mutual society members

Please call us on:

900 810 073

You aren't a DKV customer

Call us free at

900 500 101