Procedures for your funeral insurance

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Procedures for your insurance

See the most common procedures in your funeral insurance

Filing a death insurance claim

In the event of death, an accident or hospitalisation, we take care of everything so that your relatives do not have to worry about anything, indicating step by step the procedures that need to be dealt with by calling 900 810 414 with a 24-hour service

Activating the online will:

With this free service you will be able to draft your will via the Internet with the necessary legal advice (it includes fees for having it signed at a notary's office close to your address and an annual amendment). Request the activation by calling 900 810 141.

Request policy duplicate

If you need a duplicate of your insurance contract, you can request it through the Activa App or your customer area. You can also request it through our WhatsApp +34960160602 or by calling 900 810 072​.

Information on bills

If you need to check the amount of your bills or to carry out any related procedure, such as requesting the payment of a pending bill, you can do so through the digital channels: Activa App or your customer area. You can also request it through our WhatsApp +34960160602 or by calling 900 810 072​.

Modification of personal details

If you need to change your personal details (full name, postal address, telephone number, email, etc.) or change your bill's payment period or bank account number, you can request it through the DKV Activa App or your customer area. You can also request it through our WhatsApp +34960160602 or by calling 900 810 072​.

Request the cancellation

Any policyholder who wishes to request the cancellation of the policy must do so in writing at least one month before the policy's maturity. Health insurance policies expire at the end of the calendar year, i.e. 31 December; other policies, such as death insurance in this case, expire one year from the date the contract enters force.

To cancel the policy in writing, you must include the policyholder's National ID or Tax ID, the policy number and the policyholder's signature in a request sent to the branches by post or at the email bajas@dkvseguros.es. You can also do so by visiting your nearest branch or calling our customer service line 976 506 000 - 900 810 072 during opening hours: Monday to Friday from 8:00 am to 9:00 pm.

Further information

File a claim or complaint

Each complaint is an opportunity to improve the quality of service offered to the customer, which is a priority for us. Therefore, with an aim to protect and ensure our customers' rights, we endeavour to respond in the most efficient and timely way possibly, aiming to ensure that the process does not take any longer than what is strictly necessary. Therefore, we commit to responding within a maximum of two months from its initial presentation.

To file a claim, you can use any of these channels:

 

Further information

Information about cover

If you would like to know your policy's cover and services in detail, you can contact any of our branches, or use our WhatsApp +34960160602 or by calling 900 810 072​.

Request travel assistance

If you need assistance during your travels, you can call us at 900 810 141​ (if you are in Spain) and +34 934 968​ (if you are outside Spain)​.

Request legal advice

If you have any legal queries about any aspect of your daily life, you can call our free legal advice helpline 900 810 141​.

Contact us

If you need help from our customer service team or to speak to a doctor, use our free contact methods.
 

WhatsApp

Write to us through WhatsApp, Monday to Friday from 8:00 am to 9:00 pm (except bank holidays)
 

Customer Service

Helpline open Monday to Friday from 8:00 am to 9:00 pm (except bank holidays)

E-mail

Send us your question anytime by email. We will get back to you as soon as possible.

Report a death

24-hour helpline, every day of the year in case of a death.

 

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New in DKV Club Salud y Bienestar

DKV Club Salud y Bienestar

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Basic concepts

We resolve your most frequent queries about your death insurance

How do I file a death insurance claim?​

In the event of death, an accident or hospitalisation, we take care of everything so that your relatives do not have to worry about anything, indicating step by step the procedures that need to be dealt with by calling 900 810 414, which is available 24/7.

Which funeral home will provide the contracted service?​

Based on the place of death, the chosen funeral home, or the place of burial, we will activate the funeral service that best suits the needs and wishes of the insured family. We have a national network of authorised funeral service providers so that you don't have to worry about management or provision of the service.​

Funeral planning service​

We advise you on defining the farewell that best represents you: coffin, speeches, flowers, type of ceremony, burial or cremation, people to notify, organ donation, will, etc. in a safe, private and accessible way, where you can modify it as many times as you wish. In addition, you will help your loved ones make decisions at such a deeply emotional time.​