DKV wants to speed up your claims as a death insurance policy customer
Are you looking for help from DKV?
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Find the answers to your questions and how to manage them as quick as possible
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Use the contact methods specific to your insurance type
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Discover the advantages and extra health services included in your insurance policy
Basic concepts
How do I file a death insurance claim?
In the event of death, an accident or hospitalisation, we take care of everything so that your relatives do not have to worry about anything, indicating step by step the procedures that need to be dealt with by calling 900 810 414, which is available 24/7.
Which funeral home will provide the contracted service?
Based on the place of death, the chosen funeral home, or the place of burial, we will activate the funeral service that best suits the needs and wishes of the insured family. We have a national network of authorised funeral service providers so that you don't have to worry about management or provision of the service.
Eco-funeral
We offer you DKV Ecofuneral, the first death insurance that minimises the funeral service's ecological footprint. It is our commitment to future generations as environmental activists. We will plant a tree in your memory when you are no longer with us and another one for each new product you take out.
Funeral planning service
We advise you on defining the farewell that best represents you: coffin, speeches, flowers, type of ceremony, burial or cremation, people to notify, organ donation, will, etc. in a safe, private and accessible way, where you can modify it as many times as you wish. In addition, you will help your loved ones make decisions at such a deeply emotional time.
Procedures in your policy
Filing a death insurance claim
In the event of death, an accident or hospitalisation, we take care of everything so that your relatives do not have to worry about anything, indicating step by step the procedures that need to be dealt with by calling 900 810 414, which is available 24/7.
Activating the online will:
With this free service you will be able to draft your will via the Internet with the necessary legal advice (it includes fees for having it signed at a notary's office close to your address and an annual amendment). Request the activation by calling 900 810 141.
Request policy duplicate
If you need a duplicate of your insurance contract, you can request it through the Activa App or your customer area. You can also request it via our WhatsApp +34960160602 or by calling 900 810 072
Information on bills
If you need to check the amount of your bills or to carry out any related procedure, such as requesting the payment of a pending bill, you can do so through the digital channels: Activa App or your customer area. You can also request it via our WhatsApp +34960160602 or by calling 900 810 072
Modification of personal details
If you need to change your personal details (full name, postal address, telephone number, email, etc.) or change your bill's payment period or bank account number, you can request it through the DKV Activa App or your customer area. You can also request it via our WhatsApp +34960160602 or by calling 900 810 072
Request the cancellation
File a claim or complaint
Information about cover
Request travel assistance
Request legal advice
Digital channels and apps
We provide you with tools to make your life easier and take care of your health
Customer area
The tool with which to access your customer profile.
Queries about your policy's information
Review your documentation
Resolve queries through our chat
Find your nearest branch
Procedures with your policy
Quiero cuidarme Más
By taking out the Serviplus optional cover, you can access the Quiero cuidarme Más App, which offers a wide variety of services and advantages.
Receive your electronic prescriptions and test results directly in your health folder
Request an online appointment and review or cancel your medical appointments in your health diary
Schedule virtual consultations with specialists by video call, chat or telephone call with a doctor.
Receive psychological advice with tools aimed at improving your emotional health
Quiero Cuidarme blog
The DKV blog with which to learn how to take care of yourself with health advice for all the family. Go to the blog and subscribe to receive the latest articles every week in your email.
Tips for a healthy lifestyle
Articles written by our experts
Interactive infographics and video tips
You can carry out the main procedures and enquiries about your health policy from your customer area. If you have any questions, consult the support document with the user manual.
+34 960 160 602
Opening hours: Monday to Friday from 8:00 am to 9:00 pm, except bank holidays
24h helpline death notification 900 810 141
Customer Service help line 900 810 072 / Monday to Friday from 8:00 am to 9:00 pm, except bank holidays
Telephone-based advice service900 810 141
Make an appointment and visit one of our DKV sales branches and/or offices
Taking out a health insurance policy with DKV Seguros gives you access to multiple discounts and benefits in health and wellness services for your whole family.
Registering in the DKV Club Salud y Bienestar is free and gives you access to different discounts on various services; we have a vast network of brands and professionals.
With DKV Club Salud y Bienestar enjoy various offers in the services: price discounts, reduced prices, a one-month free app subscription, prize draws, and more!