Procedures for your accident insurance

If you need a duplicate of your insurance contract, you can request it through the Activa DKV app or through Customer area. You can also request it through our WhatsApp +34960160602 or by calling 900 810 072​

If you need to change your personal details (full name, postal address, telephone number, email, etc.) or change your bill's payment period or bank account number, you can request it through the Activa DKV app or through Customer area. You can also request it through our WhatsApp +34960160602 or by calling 900 810 072​

Any policyholder who wishes to request the cancellation of the policy must do so in writing at least one month before the policy's maturity. Health insurance policies expire at the end of the calendar year, i.e. 31 December; other policies, such as death insurance in this case, expire one year from the date the contract enters force.

To cancel the policy in writing, you must include the policyholder's National ID or Tax ID, the policy number and the policyholder's signature in a request sent to the branches by post or at the email bajas@dkvseguros.es. You can also do so by visiting your nearest branch or calling our customer service line 976 506 000 - 900 810 072 during opening hours: Monday to Friday from 8:00 am to 9:00 pm.

Further information

Each complaint is an opportunity to improve the quality of service offered to the customer, which is a priority for us. Therefore, with an aim to protect and ensure our customers' rights, we endeavour to respond in the most efficient and timely way possibly, aiming to ensure that the process does not take any longer than what is strictly necessary. Therefore, we commit to responding within a maximum of two months from its initial presentation.

To file a claim, you can use any of these channels:

• Through a form you'll find on the Customer area

• By e-mail: defensacliente@dkvseguros.es.

• By post to: Torre DKV. Avda. María Zambrano, 31 - 50018 - Zaragoza.

• Going to any of our branches.

Further information

If you would like to know your policy's cover and services in detail, visit the DKV Accidentes website where you will find the general terms and conditions of your insurance, and information on included cover and optional cover.

You can also visit any of our branches, or contact us through our WhatsApp service +34960160602 or by telephone 900 810 072.