Procedures for your accident insurance
Are you looking for help from DKV?
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Find the answers to your questions and how to manage them as quickly as possible.
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Use the contact methods specific to your insurance type.
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Discover the advantages and extra health services included in your insurance policy.
Procedures for your insurance
See the most common procedures in your accident insurance
If you need a duplicate of your insurance contract, you can request it through the Activa DKV app or through Customer area. You can also request it through our WhatsApp +34960160602 or by calling 900 810 072
If you need to change your personal details (full name, postal address, telephone number, email, etc.) or change your bill's payment period or bank account number, you can request it through the Activa DKV app or through Customer area.
You can also request it through our WhatsApp +34960160602 or by calling 900 810 072
Any policyholder who wishes to request the cancellation of the policy must do so in writing at least one month before the policy's maturity. Health insurance policies expire at the end of the calendar year, i.e. 31 December; other policies, such as death insurance in this case, expire one year from the date the contract enters force.
To unsubscribe in writing, you must include:
The NIF/NIE number of the policyholder.
The policy number you wish to cancel or DKV card number.
Reason for cancelling.
By e-mail to atencion.cliente@dkvseguros.es. You can also do so by visiting your nearest branch or calling our customer service line 976 506 000 - 900 810 072 Monday to Friday between 8:00 am and 9:00 pm.
Each complaint is an opportunity to improve the quality of service offered to the customer, which is a priority for us. Therefore, with an aim to protect and ensure our customers' rights, we endeavour to respond in the most efficient and timely way possibly, aiming to ensure that the process does not take any longer than what is strictly necessary. Therefore, we commit to responding within a maximum of two months from its initial presentation.
To file a claim, you can use any of these channels:
Through a form you'll find on the Customer area
By e-mail: defensacliente@dkvseguros.es.
By post to: Torre DKV. Avda. María Zambrano, 31 - 50018 - Zaragoza.
Going to any of our branches.
If you would like to know your policy's cover and services in detail, visit the DKV Accidentes website where you will find the general terms and conditions of your insurance, and information on included cover and optional cover.
You can also visit any of our branches, or contact us through our WhatsApp service +34960160602 or by telephone 900 810 072.
Contact us
If you need help from our customer service team or to speak to a doctor, use our free contact methods.
Write to us through WhatsApp, Monday to Friday from 8:00 am to 9:00 pm (except bank holidays)
Customer Service
Helpline open Monday to Friday from 8:00 am to 9:00 pm (except bank holidays)
Send us your question anytime by email. We will get back to you as soon as possible.
Medical care
24-hour medical helpline, every day of the year, and if you are travelling abroad.
DKV tools and channels
We provide you with tools to make your life easier and take care of your health
Discover the services of the DKV Club Salud y Bienestar
Get exclusive discounts on complementary health and well-being services: physiotherapy, well-being, nutrition, psychology and much more.
DKV Club Salud y Bienestar
Taking out a health insurance policy with DKV Seguros gives you access to multiple discounts and benefits in health and wellness services for your whole family: price discounts, reduced prices, one-month free subscription for apps, prize draws, and much more!