DKV wants to speed up your claims as an accident insurance policy customer.
Are you looking for help from DKV?
-
Find the answers to your questions and how to manage them as quick as possible
-
Use the contact methods specific to your insurance type
-
Discover the advantages and extra health services included in your insurance policy
Basic concepts
What does accident insurance cover?
It is an insurance that, according to the cover taken out, guarantees a compensation in the form of a single payment, the payment of a daily allowance, or the provision of a service in the event of the insured person being involved in an accident.
What healthcare services are included in my accident insurance policy?
DKV Accidentes, an insurance with which in the event of an accident you will be entitled to compensation to cover unforeseen expenses. You may personalise your insurance with the following cover: medical assistance, daily compensation for time spent in hospital, daily compensation for temporary disability, etc. You will also receive an additional sum in the event of permanent disability or death due to a traffic accident.
Additional services in your accident insurance policy
Medical helpline: A 24h medical helpline and a 24h paediatric helpline to take care of your children's health at any time. The widest range of specialist helplines on the market: medical helpline for pregnancy, nutrition and childhood obesity, among others.
Second medical opinion for serious illnesses: Have the peace of mind of receiving the best possible treatment with a second medical opinion in the event of a serious illness.
Access to DKV Club de Salud y Bienestar: Enjoy access to a catalogue of health and well-being services at the best price: Refractive surgery for myopia, hypermetropia and astigmatism, cosmetic medicine, biomechanical gait analysis, fertility treatments, pelvic floor rehabilitation, optics and orthopaedics, giving up smoking plans, nutritionist and sports services, etc.
Procedures in your policy
Request policy duplicate
If you need a duplicate of your insurance contract, you can request it through the Activa App or your customer area. You can also request it via our WhatsApp +34960160602 or by calling 900 810 072
Modification of personal details
If you need to change your personal details (full name, postal address, telephone number, email, etc.) or change your bill's payment period or bank account number, you can request it through the DKV Activa App or your customer area. You can also request it via our WhatsApp +34960160602 or by calling 900 810 072
Request the cancellation
Any policyholder who wishes to request the cancellation of the policy must do so in writing at least one month before the policy's maturity. Health insurance policies expire at the end of the calendar year, i.e. 31 December; other policies, such as death insurance in this case, expire one year from the date the contract enters force.
To cancel the policy in writing, you must include the policyholder's National ID or Tax ID, the policy number and the policyholder's signature in a request sent to the branches by post or at the email bajas@dkvseguros.es. You can also do so by visiting your nearest branch or calling our customer service line 976 506 000 - 900 810 072 during opening hours: Monday to Friday from 8:00 am to 9:00 pm.
More information about the process of cancelling an insurance policy
File a claim or complaint
Each complaint is an opportunity to improve the quality of service offered to the customer, which is a priority for us. Therefore, with an aim to protect and ensure our customers' rights, we endeavour to respond in the most efficient and timely way possibly, aiming to ensure that the process does not take any longer than what is strictly necessary. Therefore, we commit to responding within a maximum of two months from its initial presentation.
To file a claim, you can use any of these channels:
Through a form you'll find on the Customer area
By e-mail: defensacliente@dkvseguros.es.
By post to: Torre DKV. Avda. María Zambrano, 31 - 50018 - Zaragoza.
Going to any of our branches.
More information about the processing of claims and complaints here
Information about cover
If you would like to know your policy's cover and services in detail, you can contact any of our branches or the WhatsApp service +34960160602 or call 900 810 072
Digital channels and apps
We provide you with tools to make your life easier and take care of your health
Customer Area
The tool with which to access your customer profile.
Queries about your policy's information
Review your documentation
Resolve queries through our chat
Find your nearest branch
Procedures with your policy
Quiero cuidarme Más
Quiero cuidarme Más is the gateway to DVK digital health. Discover the services you can access.
My health diary
Health indicators
Health and wellbeing content and the latest trends of interest
Quiero Cuidarme blog
The DKV blog with which to learn how to take care of yourself with health advice for all the family. Go to the blog and subscribe to receive the latest articles every week in your email.
Tips for a healthy lifestyle
Articles written by our experts
Interactive infographics and video tips
+34 960 160 602
Opening hours: Monday to Friday from 8:00 am to 9:00 pm, except bank holidays
900 810 072
Monday to Friday from 8:00 am to 9:00 pm, except bank holidays
Make an appointment and visit one of our DKV sales branches and/or offices
Taking out a health insurance policy with DKV Seguros gives you access to multiple discounts and benefits in health and wellness services for your whole family.
Registering in the DKV Club Salud y Bienestar is free and gives you access to different discounts on various services; we have a vast network of brands and professionals.
With DKV Club Salud y Bienestar enjoy various offers in the services: price discounts, reduced prices, a one-month free app subscription, prize draws, and more!