When you browse our website, we may gather personal information about you through cookies, regardless of whether you are a DKV client.

Cookies are small files that are downloaded onto your computer, tablet, smartphone or any other device containing information, whenever you access certain websites. They permit the website owner to store and recover data on the browsing habits of users or their equipment.

Our users' cookies help us to improve the quality of our website, and identify the webpages that are useful, those that are not and those that could be improved.

Cookies are essential for the proper functioning of the internet, and provide many advantages regarding interactive services by improving the browsing experience and the usability of the website. Cookies cannot harm your devices. On the contrary, when cookies are enabled, they help us to detect and correct errors.


Which cookies do we use on our websites?

DKV uses proprietary and third-party cookies.

Own cookies are those sent to your device from our own equipment or domains and from where we provide the service you request.

Third-party cookies are those sent to your device from a domain or equipment not managed by us, and which is managed by another collaborator, such as those used by social networks. For third-party cookies, Google Chrome is our main source of cookies, and we also use cookies mainly for advertising purposes, from Facebook, Twitter, Linkedin, Doubleclick, Hotjar and Google Adwords. You can check on these providers' corporate websites for more information on the type of cookies used and their purpose. You can still enable and disable certain cookies where consent is required and when you are not interested while you are browsing

We also use Google Analytics to process mainly analytical and browsing cookies, to make your applications easier to use. Google Analytics is a free service provided by Google from which we obtain information about our visits, their duration, origin, etc. The configuration of these cookies is preset by Google. We suggest you go to the Google Analytics "Privacy and conditions" section for more information on this type of cookies and how to disable them, on this link: https://www.google.com/analytics/learn/privacy.html


According to the storage period

Session cookies are temporary. When the session closes, the cookie is permanently lost from this point on and is never registered in the hard disk. Persistent cookies allow us to analyse website traffic patterns, with the aim of, in the long term, providing a better user experience and improving the content and ease of use.

Cookies may be used for the following purposes

You may need:

  • Technical cookies: These are necessary for browsing and the proper functioning of our website. For example, they allow us to control traffic and data communication, authenticate users, prevent fraudulent use of login credentials and protect the data of users from non-authorised third parties, access restricted areas, use security features, store content to be able to broadcast videos or share content via social networks.

  • Customisation cookies: These allow users to log in to the service with predefined characteristics based on certain criteria, such as language, type of browser used to access the service, etc.

  • Analytical/behavioural: These cookies track and analyse user behaviour. They enable us to count the number of users and therefore measure and statistically analyse the use made by users of the services. As a result, we are able to improve the product and service offering.

  • Browser cookies: these cookies store information about user behaviour, gathered from continuous observation. They help us learn about your web browsing habits and display advertising related to your browsing profile. DKV uses Google Analytics navigation cookies on all of its websites, and Google Adwords cookies on some of its pages too.

Most of our cookies only last for the duration of the session and are then deleted. Other technical cookies expire after 3 months and analytical cookies expire between 3 months and 1 year.

Description of the Cookies


Consent and withdrawal of consent of cookies

By accepting this policy once it has been presented or after having browsed the webpages of third-party providers, if you decide to continue with your visit to this website we will consider that you have given us permission.

If you decide later to withdraw consent, you can set your browser to reject cookies as well as delete the history in order to remove those already installed.

If you prevent new cookies from being installed on your browser, it means that you may not have access to some services on our website or the website may not function optimally. However, you will be able to use most of the features of our website.


Cookie deactivation

Most browsers allow users to decide whether or not to allow cookies and select those they want.

Follow these instructions to enable cookies in the main browsers:

  • Chrome: Settings > Show advanced options > Privacy > Content settings. For more information please refer to Google support or your browser's help page.

  • Firefox: Tools> Options> Privacy> History> Content Settings. For more information, please refer to Mozilla Support or the browser's Help page.

  • Internet Explorer: Tools > Internet options > Privacy > Settings. For more information please refer to Microsoft support or your browser's help page.

  • Safari> Preferences, click on Privacy

From settings, in some browsers, you can also request that your visits to other websites are not tracked. This way, you will avoid having to delete cookies regularly.

Regarding the previous explanation on third-party cookies, for your peace of mind, when Google Analytics collects personal data such as your gender, date of birth or post code, it does so anonymously and you cannot be identified as a person. The data cannot be matched to your personal details, i.e. name, address or insurance policy number. In addition, it does not process your IP, it simply stores it in abbreviated form. The data collected is stored by Google always within the European Economic Area.

You are a DKV customer

Please call us on:

900 810 072

Exclusive mutual society members

Please call us on:

900 810 073

You aren't a DKV customer