Assistance when travelling with your health insurance
When travelling abroad, worry only about enjoying yourself
Health insurance coverage abroad
One of the most widespread fears among people when they're planning a trip is taking out an insurance that offers assistance abroad.
To give yourself peace of mind regarding medical concerns and even more so if your destination is outside the European Union, it is advisable to take out medical insurance with assistance abroad or, if you already have one, find out how much you are covered for when travelling abroad.
At DKV, customers with a health policy have travel assistance abroad in the event of an emergency due to an illness or accident during their trip, when staying for less than 180 days.
If you need medical assistance abroad, the insured person must call the phone number +34 91 379 04 34 (24 hours), which appears on the back of your DKV health card, so that they can tell you which centres or hospitals to visit depending on where you are.
Our medical insurance policies include:
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Transfer and repatriation of injured and sick parties
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Round-trip ticket for a relative and hotel expenses
if the hospitalisation lasts longer than 5 days (up to 30 euros/day, up to a maximum of 300 euros).
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Early return
Early return of the insured person due to death of a family member or fire or accident at home.
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Medical expenses
Medical, surgical, pharmacy, hospitalisation and ambulance costs abroad (30,000 euros limit).
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Dental costs
Emergency dental expenses (up to 150 euros).
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Expenses for a prolonged hotel stay
up to 30 euros/day with a maximum limit of 300 euros.
And also...
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Shipment of medications
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Medical helpline
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Repatriation of the deceased and of accompanying insured persons
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Help for locating and shipping luggage
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Sending documentation
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Legal defence abroad
up to 1,500 euros per claim.
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Advance of bail bond
up to 6,000 euros per claim.
FAQs
What cover does DKV offer if you travel abroad?
Insured persons with a DKV health policy have travel assistance abroad, provided that their stay outside Spain is for less than 180 days.
What should I do if I need medical assistance during a trip abroad?
You must always call the phone number +34 91 379 04 34, available 24 hours a day, which appears on the back of your DKV health card.
What happens when I call the helpline?
You will be told which medical centres or hospitals you can visit, depending on your location.
What does the travel assistance cover?
Transfer and repatriation of injured and sick parties.
Return tickets for a relative and hotel costs, if hospitalization lasts longer than 5 days (up to 30 euros/day, up to a maximum of 300 euros).
Early return of the insured person due to death of a family member or accident at home.
Medical, surgical, pharmacy, hospitalisation and ambulance costs abroad (30,000 euros limit). The limit for this guarantee is per accident occurred and insured.
Emergency dental expenses (up to 150 euros).
Expenses of extending a stay in a hotel (up to 30 euros/day, up to a maximum of 300 euros).
Shipment of medication.
Medical helpline.
Repatriation of the deceased and of accompanying insured persons.
Assistance in locating and sending baggage.
Legal defence costs abroad (up to 1,500 euros per claim).
Advance on bail (up to 6,000 euros per claim).
What does the travel assistance not cover?
Guarantees and services that have not been requested from the insurer and have not been provided with its approval, except in cases of force majeure and demonstrable material impossibility.
Illness or injuries brought about by chronic illnesses or those that exist prior to the trip, as well as their complications and relapses.
Events due to the practice of sports in competition and the rescue of people at sea, in mountains or in deserts.
Damage caused intentionally by the insured person, or through his gross negligence.
Our customers' opinions
The experience of having travel assistance abroad
Silvia Pagès
Fortunately, I have not needed medical care abroad for anything serious, but I had to contact DKV on my trip to Costa Rica due to a severe gastric problem, and I was sent to the nearest health centre so that they could prescribe a stomach protector. The treatment was superb.