Additional services for families within health insurance

When a family takes out health insurance, they are not only seeking access to doctors and hospitals. Increasingly, additional services are making the difference between basic coverage and a complete care experience.

These services range from medical guidance and digital health to wellness programmes, prevention, or family assistance. And they can be especially useful when there are several family members at home with different needs.

What are the additional services included in a health insurance policy?

These are complementary services that are not always part of the main medical care, but that help to:

• Get your health questions answered quickly.

• Access services with advantageous economic conditions.

• Improve prevention and wellbeing.

• Make everyday life easier for the family.

In many cases, these services are provided through apps, telephone helplines, or specific programmes.

Additional services within DKV Integral

In a comprehensive insurance policy like DKV Integral, the additional services are designed to support the family beyond the medical consultation.

Medical advice and emotional support

• 24-hour medical helpline and specialities such as paediatrics or pregnancy.

• Psycho-emotional support helpline with psychological guidance sessions.

• A second medical opinion in the case of serious illness.

These services allow you to resolve doubts without the need to travel, which is very useful for families with children.

Digital health and disease prevention

Via the app Quiero cuidarme Más you can:

• Contact professionals via chat or video call.

• Access tools for emotional wellbeing.

• Keep track of health habits.

It also includes personalised prevention and self-care programmes.

DKV Club Salud y Bienestar

• Nutrition, sports and pregnancy services.

• Mental health and stress management programmes.

• Home support and family assistance.

• Social and healthcare services (residences, assistance for dependents, etc.).

These services are not a direct part of the medical coverage, but they offer preferential prices within a contracted network. For more information about the services of DKV Club Salud y Bienestar, click here.

Services with DKV Famedic Plus: practical and accessible approach

In DKV Famedic Plusthe approach is simpler and cheaper, but still includes useful services for families.

Medical and psychological counselling

• 24-hour over-the-phone medical assistance.

• Paediatric Helpline.

• Psychological counselling consultations (limited).

This allows you to resolve common doubts without needing to go for a consultation.

Access to services at reduced rates

Insured persons can access:

• Psychology.

• Diagnostic tests.

• Medical specialities.

All through excess or reduced prices within the DKV network.

Welfare services

• Preventive Medicine programmes.

• Nutrition services.

• Fitness, aesthetics and self-care.

Designed for flexible use and cost control.

Personal Doctor: digital services and personalised assistance

The DKV Personal Doctor model introduces an approach centred around digital management and continuous support, which is especially interesting for families.

Personal doctor and ongoing care

• A doctor or paediatrician of your choice, accessible via the app.

• Health monitoring and personalised plans.

• Coordination with specialists.

This facilitates the centralised management of family health.

Advanced digital services

• Immediate medical consultations.

• Prescription management, reports and appointments.

• Access to family medical history.

All from a single digital environment.

Family support services

• Home care.

• Care for dependent relatives.

• Remote care.

• Home adaptation service.

Especially useful for families with elderly people or situations of dependency.

Personal Doctor Club Salud

• Health and wellness services.

• Prevention programmes.

• Emotional care.

• Support during key moments (pregnancy, recovery, etc.).

At competitive prices.

Why are these services important for families?

When you live with your family, your needs multiply:

• Children → paediatrics, prevention, emotional health.

• Adults → stress, occupational health, prevention.

• Elderly → dependency, home support.

Additional services allow you to:

• Resolve situations without an overwhelming number of medical consultations.

• Reduce the need for travel.

• Anticipate health problems.

• Have more comprehensive support.