Internal and external


We have made various communication channels available to management staff, employees and other stakeholders linked to the company, through which they can raise concerns confidentially regarding the interpretation and application of the Munich Re Code of Conduct or any infringements thereto.
 

ERGO complaints website

The Company provides its employees and stakeholders with the possibility of anonymously reporting any irregularities. These complaints must relate to serious breaches of the law or the company's Code of Conduct or internal regulations, and they must be submitted in good faith. The Company guarantees the anonymity and confidentiality of the complainant.  Go to the ERGO complaints website.

This main channel complies with all the requirements established in Law 2/2023, of 20 February, regulating the protection of people who report regulatory infringements and the fight against corruption.
 

Who can send a message?

Anyone can send a message. For example, our own employees, customers, suppliers of products and services and other business partners, as well as the general public. Anyone wishing to send a message will be referred to generically as an "informant".
 

What issues can I report?

You can report potential compliance violations (that have occurred or are likely to occur) within the following categories, for example:

  • Financial crime (e.g. fraud, bribery, corruption, etc.)

  • Antitrust and competition law

  • Data protection and information security

  • Insider trading and stock market manipulation

  • Regulatory and supervisory infringements

  • Money laundering and financial sanctions

  • Human rights or other ESG (environmental, social and governance) aspects

  • Principles and policies related to sales

Other actual or potential serious infringements, such as infringements of the Munich Re Code of Conduct or labour laws. More information by visiting the website.


External communication channel

With the aim of building trust, preserving the confidentiality of the sources of information and ensuring an unbiased processing of incidents relating to the company's ethical behaviour and its collaborators, DKV Seguros also provides an independent external communication channel for claims, complaints and incidents related to compliance with the Code of Conduct and the rules of the "Ethical management and relationship with stakeholders" in general.
 

The query can be sent via the email address canaldenuncias_DKV@ga-p.com or by phone at +34 620 223 505 (+34 659 423 783 if the former is unavailable). Las informaciones que lleguen a este canal serán gestionadas por Vanessa Fernández Lledó, de la firma Gómez-Acebo & Pombo, abogada externa a la compañía con dilatada experiencia, con absoluta discreción y manteniendo siempre el anonimato de las personas que las envíen.