DKV will cease to provide healthcare services to MUGEJU mutual society members as of 31 January 2025.

DKV will cease to be part of the agreement as from January 2025. This means that between January 1 and 31, 2025, you will have to request the change:  

To facilitate the process, we recommend you visit the following link MUGEJU. 
 

Here you will find all the options available to make the change as well as answers to any questions you may have. Please fill out, through the Mugeju e-Office, the application form to change company.


If you prefer to do so in person, you can visit your branch prior appointment. 

Once you have done this, the mutual society will notify the changes to the companies concerned, or the Public Health System. You can check your new affiliation by logging into the mutual society's e-Office to see the status of your application.
 

Remember that you don't have to ask for a change for your beneficiaries. They will be assigned to the new company you have chosen at the same time as you. You will not have to carry out any further procedures.
  

However, as we mentioned earlier, if you would like more information, please visit the website of your mutual society, or contact them directly.  

And if you still have questions, DKV will always be by your side! You can call us at 900 810 073.
 

Very important:  

The change cannot be reversed. We advise you to carefully check the medical directory of doctors and hospitals in the new company you have chosen to make sure that it meets your healthcare needs before making the change request. 

You can view the medical directories of the companies participating in the agreement on the website of each company.

Remember that the period for changing companies starts on 1 January and ends on 31 January. 

For further information, go to the following link of MUGEJU. 

The effective change will take place on 1 February 2025. 

If you have made the change to another company, you will receive your new card at your home address within 7 calendar days. If necessary, you can request a provisional health card from your new company.

If you have chosen the Public Health System of your autonomous community, you will need to go to the nearest health centre to request your health card.

You can use your DKV healthcare services until 31 January 2025.  

If you have any ongoing medical process after this date, please consult this document where you will find the relevant information.

If you have any type of medical service or ongoing medical process (cancer treatment, hospitalisation, dialysis, etc.) we will accompany you during the process of changing your insurance company. 

To do this, we need you to fill out the form you will find here.

A healthcare team will assess your case and contact you within 15 working days. Please enter your phone number or that of a family member.

If you do not have internet access, please visit one of our branches. If you have any questions when filling out this form, please call us on 900 810 073 Monday through Friday from 9:00 am to 8:00 pm.. 

Meanwhile, we recommend that you start procedures with your mutual society to request the change. You will find all the information you need in the section "How do I change companies in January, before DKV stops providing services?"