ACTIVA DKV
We want to have full control over our insurance!
The new Activa DKV app gives you access to everything your policy has to offer. Nowyou can independently carry out all procedures, arrange consultations and use the insurance in the most convenient way and from wherever you want. Activate it, because taking care of yourself with the Activa DKV app has never been easier.
Being an activist is the best way to be!
ACTIVA DKV
Access all digital health services provided by Quiero cuidarme Más from the Activa DKV app. A shortcut so you don't have to log in twice. Save time when carrying out all the procedures of your insurance, arranging your appointments online, checking your health details, requesting prescriptions and much more. You will also be able to chat with a health professional at any time of the day to clear up any concerns without having to go to a medical centre.
Is Activa DKV available to all DKV Seguros customers?
It's available to DKV Salud, Dentisalud and Famedic customers
Who can access it?
The policyholder and all insured persons of legal age. Any procedures involving minors, or showing their card, can be carried out by the policyholder, but not the rest of insured persons of legal age.
In how many languages will it be available?
Spanish, English, German and Catalan.
What should I do if I have any queries about a procedure or process?
We have made available a DKV WhatsApp channel for users, so you can report any issue or complication 960 160 602
When installing Activa DKV, can I remove all other DKV applications?
You will be able to remove the following applications:
Quiero cuidarme Más - No, you shouldn't remove it. This will be used by the customer to process medical and telemedicine services. Activa DKV will be integrated into it to provide services that are related to the insurance.
Reembolso App - Yes, you can remove it.
Famedic card - Yes, you can remove it.
DKV Móvil - Yes, you can remove it.
On the login page, users have available the option "Forgotten your password?", where they can enter their username (NIF/NIE or Passport) and reset their password via email or SMS (depending on the permissions provided to the company), and once the details have been validated, a message will be sent to change the password. If the telephone or email details used are incorrect, you will have to change them via the Customer Area or by contacting the DKV WhatsApp team.
What should I do if I forget my password?
Before logging in, you must first register. If you have already registered, enter the NIF/NIE/Passport you used to take out the policy and the password.
Once downloaded, which username and password do I use to log in?
If you haven't registered yet, you'll need to have your medical card at hand. If you haven't received it yet, you can enter the policy number appearing on your policy's Specific Terms and Conditions, your DNI and date of birth; all these details must match those provided when taking out your policy.
What do I need if I haven't registered yet?
Yes, Activa DKV has shortcuts to the Quiero cuidarme Más app; therefore, you need to download both apps.
If I download Activa DKV, will I also need to download QC+?
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