24-Hour DKV Physician, your medical helpline
Receive advice on your health anytime, anywhere
Do you have a symptom that worries you? Phone the 24-hour DKV Doctor, and we will help you to assess how important it is and the best course of action to take.
-
If in doubt, call!
-
For questions about medications.
-
Or to understand the results of a test.
Less doubts, more peace of mind!
Find out about the Medical advice helplines
A free medical advice service, fast and easy to access, available 24/7. The doctor will advise you and answer your concerns about:
-
Illnesses, treatments and prevention, as well as medication use and interaction.
-
Explanation of laboratory reports and diagnostic tests.
-
Orientation about the centres and specialists best-suited to solve your problem.
The service is available in whichever language you choose: Spanish, Catalan, English, German or French.
Your 24-hour report
Have your doctor and the "24-hour DKV doctor" coordinate their care of you. If you have reports from your doctor or a hospital discharge report, you can send them to DKV's 24-hour doctor to be filed under your name, and they can then use them for all the telephone consultations you have about your illness or treatment. That way, they can better stay abreast of information and recommendations from your doctor.
Write to: tusinformes24horas@dkvseguros.es
Proof of consultation and/or rest
You don't have to go anywhere to get proof. If the 24-hour DKV doctor recommends you rest at home to keep an eye on your symptoms, we can send you proof of this by email. This service is not available in all cases, due to monitoring and safety limitations. Request it during your consultation with the DKV 24 hour doctor.
Call 976 991 199
Second medical opinion for serious illness
Feel sure that you're receiving the best possible treatment. If you have a DKV Integral, DKV Mundisalud or DKV Top Health policy, DKV facilitates the study of your medical file and review of the explorations carried out by a provides an internationally renowned specialist.
This system eliminates language, distance and cost barriers as it prevents the patient from having to travel, and gives him or her the peace of mind needed to take decisions of vital importance. It highlights the most appropriate treatment and also considers alternative treatments. It resolves complex problems quickly and inexpensively. It represents an important source of information and support to the attending doctor.
Call 976 991 199 or write to lineamedica@dkvseguros.es
Second bioethical opinion
Don't feel alone; get advice from experts on ethical issues. In situations where you don't know who to ask, the bioethics forum offers DKV's customers the opportunity to raise issues related to bioethics with recognised experts in the field.
The customer requesting this service has all the guarantees of confidentiality and independence, as it will be provided by the independent experts on DKV Seguros' Bioethics Committee. This body has been recognised by the Catalonian regional government's Directorate General of Health Resources and not directly by DKV. They can also use the doctors in our affiliate network who provide care to cases of insured parties.
Call 976 991 199 or write to lineamedica@dkvseguros.es
Find your DKV doctor
More than 51,000 medical specialists and 1,000 centres available for you
Contact us
Please call us on: 976 506 010 to find out information about the services we provide.
We want to improve what surrounds us! With our four causes.
Are you one of us?