Muface

DKV, the medical insurer for civil servants

The most extensive medical directory on the market.
We offer you the most free additional services.
Free virtual medical consultations: video call or chat.
Our customers' recommendation rate is 8.2 out of 10.
The only company that reimburses expenses abroad for severe childhood illness.

+200,000

+40

51,000+

8.2

Find your DKV doctor

Avoid waiting lists and lengthy paperwork to visit a specialist. At DKV, enjoy the professionalism of the most convenient, fastest healthcare, and choose whatever you need at any time.

Access the DKV medical directory with more than 51,000 medical specialists and 1,000 centres available for you. As added value to the general agreement, we have our own Espacios de Salud (Health Spaces), top quality materials and the latest technology, all with your health in mind.

Muface medical directory

Emergency medical assistance

Contact the DKV emergency coordination centre

900 300 799

Virtual consultations and medical helplines with specialists

24-hour doctor or paediatrician 900 810 074
Psycho-emotional helpline 900 810 675
Other medical lines 900 810 074

Medical

Virtual consultation

If you have already decided to change to DKV, we will help you change insurer.

You are free to change insurer during the month of January. If you want to do so at another time, it must be for the following reasons: transfer or change of address to another province.

If you would like to make the change online, go to Muface's e-Office. You can also process it manually; see the steps to follow here.

Select the option "Ordinary change of health provider" and follow the steps to complete and send the Ordinary Change Form.

To perform the change via the internet, you must use the access mechanisms provided by the Cl@ve platform.

Contact your DKV branch

Information about the conditions of the healthcare provision for DKV mutual society members

Download the documentation

Reasons to change to DKV

BOE Muface National

BOE Mutual society members abroad

Change of entity form

Rules for using medical assistance

Additional services Mutual society member

Reimbursement of expenses abroad for children

Once your healthcare has been covered

Customised solutions at very favourable conditions for you and your family

Exclusive promotions for mutual society members and their family members

We take care of your family's health and well-being with exclusive promotions in healthcare insurance.

In addition, you can complement your healthcare with dental, reimbursement, income (in the event of hospitalisation), home, death or life insurance, with special conditions.

Further information

Download our Quiero cuidarme Más app!

Video consultations with specialists and 24h medical chat
Request an appointment with multiple medical centres without having to call or go in person.
Receive, store and share your health documents.
All your electronic prescriptions without going to a consultation.
Analytical test request in your health folder.
Take care of your mind with the online psychology service and tools to manage your emotions.
Health coach to quit smoking, lose weight or track your pregnancy, among other benefits

https://play.google.com/store/apps/details?id=com.dkvservicios.quierocuidarmema…

https://apps.apple.com/es/app/dkv-quiero-cuidarme-más/id1388213553

All the details about DKV Mutual Society Members

Protect your health with the prestige of a large company and enjoy a top-class service

Cover and services

Enjoy the benefits of private health with a comprehensive medical directory and the best healthcare.

You choose the doctor or clinic you want to go to from among 51,000 professionals and 1,000 affiliated centres all over Spain.

Avoid waiting lists when going to the specialist of your choice and forget about long procedures. As well as the cover provided by the Muface agreement, with DKV you will enjoy additional health services.

Health services

Video consultation and chat with a doctor

You will be able to contact a doctor by phone, video call or chat. You can enjoy virtual consultations with medical specialists, as well as chat with your health coach to improve your lifestyle. Getting a first medical opinion has never been so easy. From the app, you will also be able to store your health documents (reports or tests) and use them in virtual consultations, as well as hold sessions with a psychologist by using the "take care of your mind" service.
Download the Quiero cuidarme Más app
Digital midwife

Accompaniment service through a chat during pregnancy and postpartum to resolve any queries about the mother's physical and emotional health, as well as about breastfeeding and the baby's first care via the Quiero cuidarme Más app.
Medical phone lines

A 24h medical helpline, and a 24h paediatric helpline to take care of your children's health at any time. The widest range of specialist helplines on the market: medical line for pregnancy, nutrition and childhood obesity, among others.
Preventive care programmes

Sign up to our free prevention programmes, and we'll help you improve your overall health. Such as the Cervical cancer early diagnosis plan for women aged between 25 and 65, the colorectal cancer early diagnosis plan.
DKV Club de Salud y Bienestar discounts

You will be provided access to your catalogue of health and wellness services at lower-than-market prices.

Muface Internacional

DKV Seguros is the only insurance company that provides healthcare to mutual society members and their beneficiaries destined and residing abroad through the agreement of healthcare abroad. This agreement is subscribed exclusively with DKV, which stems from the principle of healthcare cover for those protected in any part of the world, including Spain.

> More information

> Muface Assistance abroad