Preventative measures for COVID-19

COVID MEASURES

As a socially responsible insurance company, our commitment to preventive measures for COVID-19 means that we have adopted the best possible solutions to ensure the provision of services in optimal conditions.

For our STAFF

  • Maintaining the job positions and work conditions.

  • Action protocols against COVID-19 suited to each work centre.

  • Conduction of serological tests before returning to work in person.

  • 70.8% of the workforce working remotely.

  • Online training.

  • Continuous internal communication.

 

For our CUSTOMERS

  • Assistance via WhatsApp.

  • Discounts on prevention material through DKV Club Salud y Bienestar.

  • Digital health and emotional support through the Quiero cuidarme Más app.

  • Online appointment in Madrid, Barcelona and Zaragoza branches.

  • Adjustment of customised cover and payment options.

  • Reinforcement of medical lines, 24-hour doctor and medical consultations.

 

For healthcare personnel

  • Integrated telemedicine platform available for all professionals and affiliated centres.

  • Further extension of life insurance and daily compensation in hospitalisation for doctors affected by COVID-19.

  • Personalised solutions for quicker payment of fees and benefits.

For our providers

  • Providers portal.

  • Approval process for responsible providers.

 

For society

  • Free telemedicine for everyone through the initiative MédicosfrentealCOVID.org.

  • Fight against disinformation: Less fake news, more scientific rigour.

  • Website with tips on prevention and information about COVID-19.

  • Safe use of technology for disadvantaged groups.

  • Mi Persona Mayor: volunteer helpline for the elderly.

 

For companies

  • Action protocols and infographics.

  • Training on prevention and cleaning measures.

  • Training on COVID certification processes.

  • Specialised consultations.

  • Personalised recommendations guide.

  • Ask an expert, receive an answer to urgent queries.

  • Purchasing service for prevention materials.

For our commercial network

  • Support to the Call Centre channel.

  • Actions aimed at helping agents and brokers to improve their digital presence.

  • Aid plan for entrepreneurs of the Exclusive Network, branches and agencies.