Regulatory compliance

At DKV, we guarantee the compliance of our code of conduct and communication channels with current regulations

Code of conduct 

The purpose of this code is to provide all of our employees with guidelines for suitable conduct in their dealings with colleagues, superiors, members of the Board of Directors, customers and the general public. The objective is to promote the employees' integrity and, as a result, the company's integrity.

See Code of Conduct

Communication channels

We have made various communication channels available to superiors, employees and other stakeholders linked to the company, through which they can confidentially raise doubts regarding the interpretation and application of the Code of Conduct or any infringements thereto.

1- Direct superiors of employees

They must ensure that their employees are familiar with the Code of Conduct and respect its rules and principles. They cannot be condescending when they become aware of irregular situations or cover for them.

2- Ethical consultant

This person receives all queries and incidents that arise during the daily activity. These must be resolved quickly, confidentially and clearly by an expert who has sufficient authority and independence to do so.

Their functions are:

· To resolve any queries about the application of the employee's Code of conduct and the rules of the "Ethical management and relationship with stakeholders" in general.

· To identify any problem areas and make recommendations for changes in the policies or procedures.

You can contact the ethical consultant by sending an email to: asesor.etico@dkvseguros.es

With acknowledgement of receipt within 24 hours, they will answer and resolve any questions no later than 10 business days, unless a longer period is required due to the complexity of the situation, which will be communicated to the interested parties.

3- External communication channel

With the aim of building trust, preserving the confidentiality of the sources of information and ensuring an unbiased processing of incidents relating to the Company's ethical behaviour and its collaborators, at DKV we have decided to establish an independent external communication channel for claims, complaints and incidents related to the compliance with the Code of conduct and the rules of the "Ethical management and relationship with stakeholders" in general.

The query can be sent to the email canaldenuncias_DKV@ga-p.com or communicated over the telephone on +34 620 223 505 (+34 659 423 783 if not available). Any information arriving at this channel will be handled by Vanessa Fernández Lledó, who is an external lawyer with extensive experience working with Gómez-Acebo & Pombo. She will manage the situation with absolute discretion and always maintain the anonymity of the interested parties.

4- ERGO complaints website

The Company provides its employees and stakeholders with the possibility of anonymously reporting any irregularities. These complaints must relate to serious breaches of the law or the Company's Code of conduct or internal regulations, and they must be submitted in good faith. The Company guarantees the anonymity and confidentiality of the complainant.  Go to the ERGO complaints website.