DKV Group indirect purchases

Construyendo relaciones de confianza

DKV quiere formar una relación estable, duradera y de confianza con las entidades proveedoras, garantizando que toda la cadena de valor cumple con los criterios de calidad, sostenibilidad y responsabilidad que la empresa defiende. Para ello, ha establecido un proceso de homologación para todas aquellas compañías que quieran convertirse en entidades proveedoras de DKV.

The DKV Group is one of the largest insurance groups in Germany and Europe. With presence in more than 30 countries, it focuses its activities in Europe and Asia. It offers an extensive range of insurance products, pension schemes and services. Almost 43,000 people work for the group, either as salaried employees or as self-employed insurance agents.

In Spain, the DKV Group centralises most of its outsourcing through the Purchasing Department. The contracting processes are competitive, open and transparent; guaranteeing all potential suppliers equal opportunities.

Necessary requirements

Nuestro sistema de gestión de proveedores establece unos requisitos mínimos para ser elegible como entidad proveedora del Grupo DKV, que deberá descargar y aceptar durante el proceso de registro en nuestro Sistema de Compras.

El documento incluye, entre otros, los siguientes aspectos: 

 

  • General conditions of purchase

  • Acuerdo de confidencialidad

  • Anticorrupción

  • Responsabilidad empresarial

  • Code of conduct

 

Una vez aceptadas las “Condiciones Generales de Compra”, comienza el proceso de cualificación del proveedor donde, a través de los cuestionarios incluidos en el Sistema de Compras, se evalúan:

 

  • Business and regulatory compliance aspects,

  • Corporate Social Responsibility aspects.

 

Posteriormente, desde el equipo de Compras se valorará la situación financiera de la compañía y se hará un análisis de posibles sanciones, embargos, litigios y otros procedimientos administrativos.

Y una vez finalizada la cualificación, el Departamento de Compras les contactará para informarles del estado de su candidatura. En caso de resultar “elegible” en la evaluación realizada, se le otorgará la condición de “Empresa aprobada” para participar en procesos de Compra del Grupo DKV; en caso de “no elegibilidad”, se le informará de los motivos.

Full digital relationship through the Suppliers Portal

El Departamento de Compras del Grupo DKV gestiona la relación con sus entidades proveedoras de forma 100% digital. A través del Portal de Proveedores The following processes can be carried out through the Suppliers Portal:

 

  • Registro y cualificación para iniciar su relación con Grupo DKV.

  • Mantenimiento de los datos del proveedor.

  • Participar en solicitudes de ofertas, y ofertar sus productos o servicios en las licitaciones.

  • Digitally sign the concluded contracts.

  • Comprehensive management of the administrative process: orders, invoices and payments.

  • Performance assessment: measurement of the service provision and improvement plans.

 

Support and help

 

Access to the portal

Responsible purchasing policy

The DKV Group has a global purchasing model in place that is based on the following principles of the Responsible Purchasing Policy. This policy is available to all the company's stakeholders, including suppliers, employees, agents and customers, among others.

 

  1. Ensure continuous improvement of the purchasing process, taking into account the principles of sustainability and corporate responsibility.

  2. Promote the use of socially responsible products, services and/or projects; highlighting these aspects into value in the process of offer comparing process.

  3. Establish the appropriate measures to minimise the impacts caused by our purchase decisions and mitigate, as far as possible, the impact of our activity on the environment.

  4. Provide complete, accurate and transparent information in the RFQ processes and guarantee equal opportunities among all the bidding suppliers.

  5. Ensure, during the validity of the relationship with our suppliers, that the legal requirements applicable to human, labour and environmental rights are met.

  6. Ensure that suppliers are selected in accordance with the current internal regulations and, in particular, with the values reflected in the "Statute of ethical commitments with our stakeholders", based on respect for legality, commitment to integrity, free competition, objectivity, transparency, value creation and confidentiality.

  7. Perform an appropriate monitoring of suppliers, with the aim of avoiding that these commitments becoming affected.

  8. Raise awareness on sustainability and social responsibility among the staff and other parties intervening in the DKV Purchasing Process.

  9. Guarantee the coherence of this policy with other current and/or future DKV Group standards.

  10. Encourage collaboration with suppliers in order to guarantee compliance with this Policy. 

Purchase categories

Purchasing is managed by category. La segmentación de los proveedores se realiza en base a las 10 categorías de compra definidas. Durante el proceso de registro, se le solicitará indique la categoría/s de productos o servicios que su empresa suministra. Below is a list of categories and some examples of the most relevant products/services in our organisation:

01 - Information technology

  • Software development and maintenance

  • Professional services and IT consulting

  • Purchase of Hardware

  • Purchase of Software

06 - Office supplies

  • Office furniture or Office equipment or Personal protective equipment (PPE) 

  • Computer consumables

  • Other office supplies

  • Books and subscriptions

02 - Professional services (non-IT)

  • Business Process Outsourcing (BPO)

  • Customer services (Call Center)

  • Business consultancy firm

  • Recruitment/training agency

  • Translation or Benefits (meal card, transport, etc.)

07 - Trips and travel

  • Travel agencies

  • Corporate event agencies

  • Hotels

03 - Marketing and communications services

  • Advertising agencies

  • Media agencies

  • Graphic and audiovisual design or Printing and Point-of-sale advertising

  • Promotional gifts and/or loyalty programmes

  • Market research or MKT Agencies

08 - Transport and logistics 

  • Courier

  • Postal deliveries

  • Mail handling firm

  • Archive and document management

  • Confidential destruction

04 - Property and maintenance

  • Construction and refurbishment

  • Cleaning and pest control services

  • Surveillance, Reception and Ancillary Services

  • Security systems

  • Maintenance of property and repairs

  • Energy supplies

09 - Financial services

  • Insurance

05 - Telecommunications

  • Fixed and mobile voice services

  • Data networks

  • Services associated with the switchboard and call center

  • Other telecommunications services