Do you know everything you need to know when it comes to processing your reimbursement?

28 February 2022

We know that your time is money. This is why, we are providing you with the information you need to process your medical bills quickly and easily

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How can I change the current account for invoice payments?

When requesting your reimbursement, you can select the account or edit it and add a new one. This change will only apply to the requested reimbursement.

Reimbursement insurance change of current account


In account holder you can choose any of the policy's beneficiaries and their personal current account.

If you want to change the account permanently for the beneficiary, provided that you are of legal age, you can do so by submitting a request by email to your branch or agent, attaching a copy of your National ID and the current account required changing.

DKV accepts accounts from SEPA countries, so you can also benefit from this option if you have accounts in countries within this zone.

You have further queries? 

See Frequently asked questions      See Processing manual     

Where can I process my bills?

Your bills can be submitted through our Customer area, or via the DKV Reimbursement app for Android or iOS. As well as at any of our branches,.